Senior Associate, Production Services Application Support Analyst

BNY Mellon • Lake Mary, FL

10d

About The Position

APPLICATIONS SUPPORT SPECIALIST At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Applications Support Specialist to join our Technology team. This role is located in Lake Mary. In this role, you’ll make an impact in the following ways: Perform moderate to complex troubleshooting as a subject matter expert in one or more applications. Maintain and support applications and their operating environments, including responding to alerts and performing root cause analysis using established procedures and documentation. Ensure appropriate monitoring and alerting setup, monitor applications, and respond to incidents promptly. Lead or partner with other team members to analyze moderate to complex issues, perform ongoing health checks and validations after changes or significant incidents, and provide input and recommendations for technical solutions. Design and implement automation for manual processes and escalate issues to second level application or infrastructure support when necessary. Mentor or provide guidance to junior team members and contribute to the achievement of related teams' objectives.

Requirements

• Bachelor’s degree in computer science or a related discipline, or equivalent work experience.
• 4-6 years of experience in applications support or production environment.

Nice To Haves

• Experience in the securities or financial services industry is a plus.

Responsibilities

• Perform moderate to complex troubleshooting as a subject matter expert in one or more applications.
• Maintain and support applications and their operating environments, including responding to alerts and performing root cause analysis using established procedures and documentation.
• Ensure appropriate monitoring and alerting setup, monitor applications, and respond to incidents promptly.
• Lead or partner with other team members to analyze moderate to complex issues, perform ongoing health checks and validations after changes or significant incidents, and provide input and recommendations for technical solutions.
• Design and implement automation for manual processes and escalate issues to second level application or infrastructure support when necessary.
• Mentor or provide guidance to junior team members and contribute to the achievement of related teams' objectives.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level