Vice President, Production Services Application Support

BNY Mellon • Pittsburgh, PA

6d

About The Position

Vice President, Production Services Application Support At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Production Services Application Support to join our Engineering team. This role is located in Pittsburgh, PA and Lake Mary/LM. In this role, you’ll make an impact in the following ways:

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Typically 6-10 years of experience.
• Strong analytical and problem-solving skills with a focus on client service.
• Excellent communication and collaboration abilities to work effectively across teams.
• Proficiency in managing and resolving complex technical issues in a fast-paced environment.

Responsibilities

• Provide expert technical support for application systems by identifying and resolving complex issues, ensuring the stability and efficiency of operations.
• Collaborate with cross-functional teams to implement solutions that enhance system performance and user experience, demonstrating a commitment to operational excellence.
• Lead incident management efforts by coordinating with relevant stakeholders to swiftly address and mitigate service disruptions.
• Develop and maintain comprehensive documentation and best practices for application support to facilitate knowledge sharing and continuous improvement.
• Monitor system performance and proactively identify areas for improvement through data analysis and trend monitoring.
• Foster a culture of innovation and continuous improvement by encouraging team collaboration and the adoption of new technologies and methodologies.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level