Vice President Application Support

Newmark International•New York, NY

About The Position

Market Operations is globally responsible for the stability and daily IT operations for all financial trading applications for BGC Partners and associated entities. This position performs a Level 2 (L2) Production Support role for FMX U.S. Treasuries (UST), TIPS, Repos, FX, Non-Deliverable Forwards (NDF), and FMX Futures Exchange platforms , as well as other BGC Partners electronic and hybrid trading platforms. The role also supports IT Service Management activities including Incident, Problem, and Change Management, along with associated governance routines. Operating Systems: Unix/Linux, Windows

Requirements

Strong analytical and troubleshooting skills with a problem-solving mindset
Ability to multi-task and prioritize effectively in a fast-paced trading environment
Excellent communication skills: verbal, written, and interpersonal with the ability to interface effectively between technical and business teams
Experience with scripting languages such as Python, Unix Shell, or Perl
Understanding of external connectivity and basic networking concepts
Strong Fixed Income knowledge , particularly U.S. Treasuries, Repos, TIPS, and UST Futures

Nice To Haves

Electronic trading support experience strongly preferred, ideally in Fixed Income or multi-asset markets (FX, NDF, Futures)
Familiarity with Equities, Fixed Income, and/or Foreign Exchange markets desirable
Experience with Source Code Repositories (Git, Perforce, etc.) and software release management tools
Knowledge of FIX protocol strongly preferred
Experience with DB/SQL a plus
Familiarity with JIRA Service Desk and ITIL-based processes desirable
Basic server administration experience advantageous

Responsibilities

Monitor and respond to technical platform and trade issues across FMX UST, TIPS, Repo, FX, NDF, and Futures trading environments.
Manage communication with internal and external clients, providing proactive updates and managing expectations through to resolution.
Perform in-depth technical troubleshooting (analyzing application logs, FIX logs, environment issues, and client connectivity).
Utilize tools such as Grafana , Splunk , and internal dashboards to monitor system health, investigate issues, and perform log analysis.
Support, monitor, and configure scheduled jobs using Autosys and Cron.
Configure and maintain environmental monitoring/alerting (servers, application components, market data) using Microfocus OpsBridge (formerly HP Openview) / Sitescope.
Execute software upgrades and releases, including post-deployment validation and health checks.
Perform network troubleshooting to identify and resolve latency, connectivity, and data flow issues between trading systems and external clients.
Build tools and automate repetitive or manual support processes.
Collaborate closely with development, QA, infrastructure, and business teams to ensure production stability and operational excellence.