Senior Associate, Process Manager

Capital One•Plano, TX

50d

About The Position

As a Sr. Associate, Process Manager at Capital One, you will be part of a smart, talented team responsible for managing processes that deliver excellence to your customer each and every time. The Sr. Associate Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices. We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is the key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

Requirements

High School Diploma, GED or equivalent certification
At least 2 years of experience with Microsoft Office or G Suite
At least 2 years of Project Management, Process Management or Relationship Management experience

Nice To Haves

Bachelor’s Degree
1+ years of experience with JIRA
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

Responsibilities

Day to day oversight of multiple small processes: monitor, report, and plan process improvement or redesign initiatives
define, establish, and monitor technical process controls
identify process improvement opportunities and implement them through collaboration with internal groups such as Top of House Tech Command Center, Enterprise and line of business technologists, and project teams
make recommendations for approval on changes
Collect, analyze and measure data for a monthly performance review with technology leadership teams
review data for trends and gaps in the process that may require additional review and follow up on resulting action cycles
Resolve complex problems or transactions
escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns
Maintain process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input and partner with groups on execution efforts
Provide customer service and training to internal customers on specific processes they manage
may deliver presentations, including up to the executive level
May perform process or parts of the process as needed

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

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