Senior Associate, Monitoring

Doordash • San Francisco, CA

2d

About The Position

About the Team Our Ads & Promotions Operations team operates at the intersection of e-commerce, marketing, and advertising. We ensure our promotional and advertising campaigns deliver high-quality experiences for consumers and merchants while driving performance for advertisers. In this role, you'll work cross-functionally with Product, Engineering, Sales, Marketing, and Operations teams to monitor, optimize, and troubleshoot campaigns across surfaces and platforms. About the Role This role's working hours can be either Thurs-Mon or Wed-Sun. As a Monitoring Associate, you will play a key role in ensuring the smooth execution, tracking, and performance optimization of SMB and Enterprise promotional and advertising campaigns. You'll manage daily monitoring workflows, investigate performance anomalies, support campaign setup, and deliver insights that improve campaign health and efficiency across in-app banners, promotions, CRM channels, and other advertising surfaces.

Requirements

• You must be available to work regular days from Thursday-Monday or Wednesday-Sunday.
• You have 3+ years of experience in ad operations, digital advertising, process/project/program management, or operations; high growth startup experience preferred.
• You have excellent written communication skills, especially in producing clear and actionable reporting, post-mortems, and performance insights.
• You are extremely organized and detail-oriented, with the ability to manage multiple projects in a fast-paced environment.
• You have a strong ability to work autonomously to troubleshoot issues, communicate to cross-functional stakeholders, escalate as needed, and drive campaign issues to full resolution.
• You're a self-starter who thrives in changing environments and is eager to expand your skill set.
• You have strong analytical skills and familiarity with SQL for querying and analyzing campaign data.
• You have strong Excel or Google Sheets skills and are comfortable learning new technical tools and teaching them to others

Nice To Haves

• Experience partnering with Product and Engineering to drive product improvements.
• Experience building monitoring or alerting systems for operational workflows.
• You have experience driving product improvements with product, engineering, and other cross-functional teams

Responsibilities

• Monitor SMB and Enterprise campaigns daily to identify performance anomalies and troubleshoot issues across ad and promotion platforms.
• Analyze campaign metrics using SQL and internal dashboards to identify trends, diagnose root causes, and recommend performance improvements.
• Create post-mortem documentation with both internal-facing and external-facing metrics to report and action on.
• Define post-mortem actions to take and manage outcomes.
• Partner cross-functionally to optimize targeting strategies and other levers that improve campaign outcomes.
• Collaborate with Product and Engineering on tooling enhancements, alerting systems, and product improvements informed by operational insights.
• Become a subject-matter expert in internal systems, tools, and product capabilities across multiple products, surfaces, and markets.
• Help develop and refine processes that drive operational efficiency and scalability across the campaign lifecycle.

Benefits

• We offer great compensation packages and comprehensive health benefits.
• DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).
• DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees