Senior Analyst, Compliance Monitoring

Zillow

3d•$72,500 - $121,800•Remote

About The Position

About the team The Zillow Group Compliance team designs, builds, and operates operational compliance programs that ensure adherence to state, federal, and local regulations, as well as internal policies. We partner closely with teams across Zillow Group, including highly regulated business lines such as Zillow Home Loans, Zillow Group Marketplace, real estate brokerage, title & escrow operations, and insurance services. The Compliance Monitoring function is a critical second-line program responsible for identifying, measuring, and reporting compliance risk through structured monitoring, data analysis, and governance. As the program evolves, the team is increasingly leveraging AI-enabled monitoring models combined with human-in-the-loop review to scale coverage, improve precision, and enhance risk detection. About the role We are seeking a Senior Analyst, Compliance Monitoring to support the build and scaling of a modern compliance monitoring program that integrates AI-driven analysis with human review. This role is both strategic and hands-on: you will design monitoring approaches, manage large data flows generated by AI models, and maintain the technical platforms that support execution and reporting. This role focuses on operationalizing and governing technical monitoring outputs, rather than developing or engineering AI models or core systems. You will be responsible for ensuring that technical monitoring outputs are accurate, explainable, and aligned to regulatory and compliance frameworks, and that results can be clearly communicated to stakeholders ranging from operational teams to senior leadership.

Requirements

5+ years of experience in a compliance, risk, data, analytics, or systems analyst role, preferably in a regulated environment.
Strong understanding of compliance monitoring frameworks and how testing, issue identification, and reporting fit into broader compliance programs.
Comfortable working with large datasets and technical platforms, with the ability to independently build and maintain monitoring infrastructure.
Experience or demonstrated aptitude in working with AI-generated outputs, including understanding performance metrics (e.g., precision, recall) and their practical implications.
Able to bridge technical execution and regulatory intent, ensuring monitoring approaches are both analytically sound and compliance-appropriate.
Highly detail-oriented, with strong judgment and a structured approach to problem-solving.
Effective communicator who can explain complex data and technical concepts to non-technical stakeholders.

Responsibilities

Compliance Monitoring Program Execution Execute and enhance compliance monitoring activities within established frameworks.
Review calls, documents, digital interactions, and other communications for adherence to regulatory and internal compliance requirements.
Validate the quality and consistency of monitoring outcomes, including reviews performed by other team members or generated by AI models.
Translate legal and regulatory requirements into measurable monitoring criteria and test logic.
AI-Enabled Monitoring & HITL Oversight Support and operate compliance monitoring workflows that leverage AI models with human-in-the-loop validation.
Analyze and interpret AI outputs to assess monitoring effectiveness.
Design, test, and maintain prompt logic and review criteria used in AI-enabled compliance monitoring workflows, ensuring outputs are explainable, consistent, and aligned with regulatory and compliance requirements.
Identify gaps or trends in AI-generated data and recommend adjustments to monitoring logic or review processes.
Evaluate and support alignment of AI-supported monitoring with existing compliance risk assessments and governance standards.
Data, Platforms, and Technical Enablement Configure, maintain, and enhance technical platforms used to execute compliance monitoring, including Databricks, Airtable, Excel, and related tooling.
Manage large, complex datasets flowing from AI systems and operational platforms.
Develop scalable data structures, workflows, and reporting mechanisms to support ongoing monitoring and issue tracking.
Ensure data integrity, traceability, and auditability of monitoring results.
Reporting & Stakeholder Communication Produce clear, accurate, and audience-appropriate reporting for compliance leadership, business partners, and senior stakeholders.
Synthesize quantitative monitoring results with qualitative compliance analysis.
Support governance, issue escalation, and remediation tracking through structured reporting.