Senior Associate, Mobility Membership

Uber•Washington, DC

58d•$116,000 - $143,000

About The Position

We're looking for a strategic and execution-driven leader to be the driving force behind unlocking the full potential of our Membership program for millions of riders. This role goes beyond simply improving engagement - it's about designing holistic, data-informed strategies that make Membership a daily habit, a top-of-mind choice for riders, and a key driver of the Mobility business. You will be accountable for creating measurable growth in Trips per Rider (TpR), and Monthly Active Riders (MARs), increasing the breadth of product usage, and deepening the relationship between members and the Mobility platform. By understanding member motivations, usage patterns, and pain points, you'll develop and execute initiatives that improve retention, expand cross-platform adoption (including Delivery, Eats, and other verticals), and accelerate multi-product usage. You'll work closely with Regional Ops , Finance, Product and Marketing, and teams to identify growth levers, test new engagement tactics, and scale what works - all while ensuring every campaign or feature directly ladders up to core business objectives. In parallel, you'll lead efforts to capture incremental business rider growth, strengthening our footprint in the high-value, high-frequency segment. This role demands a unique blend of strategic vision, operational excellence, and creativity - balancing long-term platform growth with near-term engagement wins. The right candidate will thrive at the intersection of data and storytelling, can seamlessly move between C-suite discussions and campaign execution details, and is deeply passionate about creating experiences that members can't imagine living without.

Requirements

4+ years of experience in strategy, operations, consulting, analytics, tech, finance, or a related field
Bachelor's Degree Required
Excellent communication and stakeholder management skills.
Ability to manage multiple projects and deadlines simultaneously.
Effective team player
Strong analytical and data-driven decision-making skills.
SQL proficiency and experience with involved data analytics

Nice To Haves

Financial acumen - understands the importance of investments and different means of measuring return
High standards and a bias toward action. You can find the context and information you need through relationships across the organization, you push for clarity and delivery, and you hold a high bar from your contributions and those of the people you work with
Experience with membership programs or with marketplace businesses

Responsibilities

Develop and execute strategies to increase Mobility Membership engagement through personalized campaigns, targeted offers, and high-impact product experiences.
Leverage lifecycle marketing, benefit awareness initiatives, and habit-building incentives to deepen member loyalty.
Develop insights at a local and global level that inform our benefits / incentive strategy.
Drive cross-platform adoption (E2R and R2E) by encouraging members to use complementary products (e.g., Delivery, other verticals).
Partner with Product and Marketing to design journeys that unlock multi-product benefits and deliver seamless user experiences.
Develop targeted acquisition and retention strategies for business and frequent riders, leveraging data insights and segmentation.
Work closely with Product, Marketing, Operations, and Regional teams to align engagement initiatives with broader business priorities.
Serve as the voice of the member in cross-functional discussions, advocating for experience improvements that drive retention and usage.

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