Membership Associate

New York Hall of Science•New York, NY

1d•$58,000 - $63,000•Onsite

About The Position

Since its founding at the 1964-65 New York World’s Fair, the New York Hall of Science (NYSCI) has inspired millions of people — children, teachers, and families — by offering innovative, participatory ways to learn and encouraging people to explore their curiosity and nurture their creativity. Located in Queens, the most ethnically diverse county in the country, NYSCI welcomes 400,000 visitors each year and serves thousands more through outreach in schools, teacher professional development and participation in a variety of public events and research initiatives. NYSCI is a leader in the science museum field, recognized for its highly regarded exhibitions, programs, and products, all of which are informed by our inclusive, research-derived approach to STEM learning and engagement called Design, Make, Play. The defining characteristics of Design, Make, Play — open-ended exploration, imaginative learning, personal relevance, deep engagement and delight — are the ingredients that invite broad participation in STEM and make engagement and learning irresistible. Through this transformative model for STEM exploration, NYSCI engages communities of learners in STEM, by fostering the excitement of self-directed exploration and by tapping into the joy of learning intrinsic in young people’s play. NYSCI has approximately 87 full-time and over 103 part-time and casual staff members. The Membership Associate is an integral part of the Institutional Advancement department is responsible for the strategic growth and daily operations of NYSCI’s membership program. This role serves as the primary face of the program, focusing on retention, acquisition, and providing an exceptional experience for our most dedicated supporters.

Requirements

Bachelor's Degree in Marketing, Communications, or related field.
Strong background in customer service, sales, or development operations.
Exceptional writing and editing skills for newsletters and marketing materials; comfortable with public speaking and hosting events.
Proficiency in CRM/Database management (e.g., Altru, Raiser’s Edge, or Salesforce).
Strong skills in Excel for data analysis and reporting.
3–5 years of experience in membership management, development, or high-touch customer relations, preferably within a museum, cultural institution, or non-profit setting.
Ability to analyze sales trends and survey data to pivot strategies for growth and retention.
Proven ability to work diplomatically across departments (Explainer team, Institutional Advancement, etc.) and build rapport with a diverse membership base.
Highly organized with the ability to manage event logistics on school holidays and track departmental budgets/invoices.
Must be able to work a consistent Wednesday through Sunday schedule to align with peak museum visitation.

Responsibilities

Promote and encourage membership retention and growth, leveraging NYSCI’s unique value proposition and drawing on industry trends.
Develop compelling messaging for on-site, online, digital, and print materials to entice visitors to become members.
Serve as the onsite spokesperson for membership at special events to interact with and better understand the member base.
Leverage existing exhibit and education activities to fulfill a monthly programming schedule with Explainer support.
Facilitate standalone events on school holidays and create upgraded museum experiences to enhance membership value.
Identify donor prospects from membership to flag to the Institutional Advancement team for cultivation.
Act as the face and voice of the program for potential, new, and existing members via the science center, phone, and email.
Communicate regularly through monthly newsletters, renewal/upgrade reminders, and special event announcements.
Prepare reports to analyze progress against goals, membership attendance, and sales trends.
Survey and analyze the member experience to guide future strategy.
Act as the primary contact for all membership-related inquiries, providing timely and efficient customer service.
Purchase necessary program supplies, track expenses, and submit invoices for payment.
Maintain membership data and manage the digital card management system.
Manage reciprocal museum programs, library memberships, and renewals.
Report monthly membership sales commissions for front-of-house staff and support the VX team in promoting on-site purchases.