Senior Associate, Merchant Strategy & Operations

DoorDash USA • Los Angeles, CA

63d

About The Position

As a Merchant Strategy & Operations Senior Associate at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty.

Requirements

• You have a Bachelor’s degree or higher
• You have 2-3 years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus
• You have a proven track record of working on highly cross-functional initiatives, managing towards ambitious goals, and succeeding in a complex environments
• You’re an owner / self-starter – You have a bias towards action and are proactive in identifying opportunities and solutions, and areas to add value
• You’re naturally curious – You always look for ways to innovate and improve
• You’re a problem solver – You solve problems from first principles and resist “this is how it’s always been done” thinking
• You’re analytical – You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
• You’re gritty – You roll up your sleeves and do whatever it takes to make things successful
• You’re persuasive and a relationship-builder – You leverage clear, concise communications (both written and verbal) to influence and motivate people at all levels across a variety of job functions

Responsibilities

• Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction
• Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on Doordash
• Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives

Benefits

• comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level