Senior Associate, Marketplace, Consumer Experience S&O
About The Position
About the Team The Strategy & Operations Core Consumer Experience team owns the DoorDash in-app experience and how consumers explore DoorDash. Our mission is to help DoorDash consumers build confidence in ordering and discover “the best in their neighborhood”. Our team identifies emerging customer needs, shapes long-term strategy for the consumer food discovery journey, and ensures that new features deliver measurable impact. Ultimately, we advocate for the consumer at every step, championing experiences that make DoorDash feel local, relevant, and delightful. About the Role In this role, you will work with product, engineering, and design partners on solving key problems for DoorDash consumers by developing and testing data-driven hypotheses, generating new product ideas, and improving the DoorDash consumer experience. You will own projects from hypothesis to implementation to results and will get to the lowest level of detail in order to execute on high-impact experiments. The results of your work will influence business decisions, our consumer and product strategies, and the future of the DoorDash consumer app. You will report into a Manager of the Social Products team, within the Consumer Strategy & Operations organization. Projects you may work on include helping users discover the best restaurant and dishes, encouraging content creation on DoorDash, using AI to automate existing processes, supporting go-to-market campaigns, etc. You will also be responsible for creating & implementing efficient processes for working cross functionally with our strategic partners. You're excited about this opportunity because you will… Strategize – Shape our team’s strategy and help decide "what we should do next" Build – Design and launch new initiatives from the ground up Analyze – Analyze experiment results to inform business decisions and future experiments Influence – Partner with other teams - Product, Engineering, Design, Marketing, Analytics - to drive cross-functional and go-to-market execution
Requirements
- You have 3+ years of working experience
- You’re creative – You love thinking about new problems, and don't resort to a "this is how it's always been done" thinking.
- You’re a go-getter – You have a bias towards action, are comfortable with ambiguity, and are able to thrive in a fast-paced, constantly changing work environment
- You're analytical – You enjoy getting deep into data and feel comfortable translating what you’re seeing into tangible insights
- You’re a determined operator – You're always up for a challenge and comfortable seeing things all the way through
- You’re a collaborator – You are an excellent communicator and eager to build relationships with teammates and cross-functional partners
Nice To Haves
- You have past experience working with SQL
- You’re AI-fluent and familiar with prompt engineering and model evaluation
Responsibilities
- Shape our team’s strategy and help decide "what we should do next"
- Design and launch new initiatives from the ground up
- Analyze experiment results to inform business decisions and future experiments
- Partner with other teams - Product, Engineering, Design, Marketing, Analytics - to drive cross-functional and go-to-market execution
Benefits
- a 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- a mental health program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
