Senior Associate, Marketplace, Consumer Experience S&O

Doordash•New York, NY

19d

About The Position

About the Team The Strategy & Operations Core Consumer Experience team owns the DoorDash in-app experience and how consumers explore DoorDash. Our mission is to help DoorDash consumers build confidence in ordering and discover “the best in their neighborhood”. Our team identifies emerging customer needs, shapes long-term strategy for the consumer food discovery journey, and ensures that new features deliver measurable impact. Ultimately, we advocate for the consumer at every step, championing experiences that make DoorDash feel local, relevant, and delightful. About the Role In this role, you will work with product, engineering, and design partners on solving key problems for DoorDash consumers by developing and testing data-driven hypotheses, generating new product ideas, and improving the DoorDash consumer experience. You will own projects from hypothesis to implementation to results and will get to the lowest level of detail in order to execute on high-impact experiments. The results of your work will influence business decisions, our consumer and product strategies, and the future of the DoorDash consumer app. You will report into a Manager of the Social Products team, within the Consumer Strategy & Operations organization. Projects you may work on include helping users discover the best restaurant and dishes, encouraging content creation on DoorDash, using AI to automate existing processes, supporting go-to-market campaigns, etc. You will also be responsible for creating & implementing efficient processes for working cross functionally with our strategic partners. You're excited about this opportunity because you will… Strategize - Shape our team's strategy and help decide "what we should do next" Build - Design and launch new initiatives from the ground up Analyze - Analyze experiment results to inform business decisions and future experiments Influence - Partner with other teams - Product, Engineering, Design, Marketing, Analytics - to drive cross-functional and go-to-market execution

Requirements

You have 3+ years of working experience
You're creative - You love thinking about new problems, and don't resort to a "this is how it's always been done" thinking.
You're a go-getter - You have a bias towards action, are comfortable with ambiguity, and are able to thrive in a fast-paced, constantly changing work environment
You're analytical - You enjoy getting deep into data and feel comfortable translating what you're seeing into tangible insights
You're a determined operator - You're always up for a challenge and comfortable seeing things all the way through
You're a collaborator - You are an excellent communicator and eager to build relationships with teammates and cross-functional partners

Nice To Haves

You have past experience working with SQL
You're AI-fluent and familiar with prompt engineering and model evaluation

Responsibilities

Shape our team's strategy and help decide "what we should do next"
Design and launch new initiatives from the ground up
Analyze experiment results to inform business decisions and future experiments
Partner with other teams - Product, Engineering, Design, Marketing, Analytics - to drive cross-functional and go-to-market execution

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program
flexible paid time off/vacation, plus 80 hours of paid sick time per year
vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)