Senior Associate LMS Administrator / Training Coordinator Learning & Development

Guidehouse•Rockville, MD

3d•$74,000 - $124,000

About The Position

The LMS Administrator / Training Coordinator will play a key role in the success of Guidehouse people’s career development. The LMS Admin will create learning modules and employee experience opportunities in our Cornerstone learning management system and document upgrades in our tracking documents. The LMS Admin will also provide service and support for our people by responding to customer service through our ServiceNow system. This position will work directly with content owners and facilitators from the business and assist with their ability to use instructor admin tools in Cornerstone. The role will be an active participant in process improvement and innovation to bring world-class training to the workforce. The position will report to our LMS Lead and work with the global Learning & Development team.

Requirements

Bachelor’s Degree; Four (4) years additional professional experience may be substituted in lieu of degree
4+ years of professional experience in Client Services, Sales or related areas
At least one year of experience as an LMS Administrator or Cornerstone
Proven experience creating learning modules on the Cornerstone LMS including creating/implementing/updating tests and surveys, courses and classes, categories, content, activities and tasks, granting credit and closing classes, and more
Strong written and verbal communication skills
Capacity to process and utilize diverse information including organizational structure, drivers of business change, eLearning content libraries, and the functionalities of the learning management system
Attention to detail to repeat routine tasks accurately and utilize tracking tools for system and process updates
Desire to take responsibility for own actions and working accordingly to get the job done
Ability to follow directions to meet current quality standards and contribute ideas to improve processes and user experience
A customer service mindset to ensure matters related to client or potential clients are handled in a way that creates positive lasting impressions with high quality
Proficient in M365 Copilot, Microsoft Word, Excel, Teams, and Outlook
Ability to take on other duties as assigned and as needed with a positive and willing attitude

Nice To Haves

Experience with ServiceNow ticketing system
HTML coding experience or ability to learn HTML coding
Cornerstone LMS Administrator (Cornerstone Core Systems Specialist, Cornerstone Learning Management Specialist, Learning Management Expert, and/or Learning Experience Specialist) certification(s)
Experience in advanced admin functions like curricula, badging, and analytics
Experience with Saba Cloud LMS
Advanced Microsoft Excel or Power BI skills to process Analytics reports

Responsibilities

Create learning modules and employee experience opportunities in our Cornerstone learning management system
Document upgrades in our tracking documents
Provide service and support for our people by responding to customer service through our ServiceNow system
Work directly with content owners and facilitators from the business and assist with their ability to use instructor admin tools in Cornerstone
Active participant in process improvement and innovation to bring world-class training to the workforce

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend