LMS Administrator

Grocery Outlet Career•Emeryville, CA

3d•$75,000 - $85,000

About The Position

The LMS Administrator is the primary contact for all learning technology users at Grocery Outlet. This person is customer-focused and provides exceptional service to understand learning technology needs. This role consults with stakeholders on the needs of the organization and the best approaches for leveraging learning technology in areas of content development and management, reporting, and implementing user feedback. The LMS Administrator stays current with technology changes and provides guidance to leverage new features, techniques, and technologies to ensure the system is optimized and delivers a superior user experience. This role reports to the Sr Manager - Operator Development.

Requirements

2-5 years of experience administering LMS software required.
Program/project management related experience.
Background in system administration, preferably in a Learning & Development organization.
Detail-oriented, able to effectively manage time, strong planning skills, and excellent analytical skills.
Routinely uses creativity to resolve work-related problems and challenges.
Experience managing resources, including third party consultants.
Ability to thrive in a highly collaborative, feedback-rich environment.
Strong communication skills and ability to adjust communication to audience needs.
Ability to build relationships.
Passion to help people succeed.

Nice To Haves

Experience with Cornerstone On-Demand is preferred.

Responsibilities

Acts as the primary administrator for Cornerstone for Operators and GOI.
Manages data integrations.
Consults with business partners on system capability and best practices.
Develops business processes and manages system utilization.
Tracks and evaluates changes/new features of system upgrades, reviews issues, and provides comprehensive testing.
Creates and analyzes reports and makes enhancement recommendations based on business needs.
Builds and maintains curriculums and monthly cohorts.
Performs content management tasks, such as catalog clean ups.
Provides training to new users and maintains end user job aids.
Monitors and answers questions and provides support for troubleshooting learner and system issues.
Working with the LMS vendor, identifies and develops help desk ticket issues and works to resolve them quickly and efficiently.