Senior Associate, IT

Capstone•Washington, DC

About The Position

Our IT Senior Associate will work on both software and hardware issues in conjunction with our outsourced IT resource. The Senior Associate will be the primary person to manage the relationship, proactively highlight issues, ensure timely resolution of issues and improve systems.

Requirements

Knowledge of the various systems required: Windows 11, Microsoft 365 Administration (SharePoint, OneDrive, Outlook, Excel, PowerPoint)
Working knowledge of systems preferred: Workday, Salesforce, Campfire, BlueCurve, PPT Productivity, Think-Cell, Zoom, LogMeIn, Bloomberg Terminal

Responsibilities

Audit current systems and identify critical gaps in technology & propose cost-effective and scalable solutions
Escalate and manage IT issues with our external vendor, ensure all staff has the appropriate hardware and software for their function
Manage vendor management and Written Information Security Program
Train staff on appropriate cyber security issues, policies and procedures
Manage external software vendors and contracts. Ensure new staff are appropriately trained to use correct software
Work internally to support software cohesion including Salesforce, Workday, Zoom, Microsoft Products
Own SharePoint governance and administration, including site design, permissions, document management standards, version control, and lifecycle management; ensure SharePoint is organized, secure, actively maintained, and used as the firm’s system of record where appropriate
Internally manage IT projects (office expansions, hardware replacement/upgrades, etc.)
Work with various offices to help support IT functionality and ensure consistency in IT suite
Make recommendations to firm leadership on enhancements or changes to align with best practices in the industry
Manage all Conference room updates (software and hardware)
Check all conference room tech daily to ensure it is fully operational (Brookland, Shaw, Georgetown, NoMa)
Troubleshoot hardware issues for all team members in the DC office
Troubleshoot software issues for the Leadership Team
Manage internet/firewall issues in the DC office, work with external IT to manage and mitigate issues with additional office space
Manage all software
Escalate issues to Miles IT when appropriate
Manage user permissions and access rights in compliance with security policies
Assist with onboarding and offboarding processes, including equipment setup and data security procedures
Create and Manage distribution lists
Create and manage all physical IT inventory and software licensing