Senior Associate, Fraud Insight Operations

DoorDash USA•Tempe, AZ

14d

About The Position

About the Team DoorDash's Fraud Operations team is looking for an experienced Senior Associate to work on large scale problems. We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do -- on every project, every day. We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. In Fraud Operations, we are constantly looking for ways to minimize and prevent fraudulent activity on the platform. Our team protects the business and our customers from bad actors. About the Role As a Senior Associate in Fraud Operations, you will play a critical role in providing data-driven reporting and insights to Fraud Leadership. You’ll work closely with them to deliver daily performance data, monitor the health of fraud queues, and ensure metric accuracy and unified visibility across all fraud workflows through a centralized reporting source for fraud leadership. This role sits at the intersection of operational excellence, analytics, and cross-functional program management. You will serve as the operational right hand to Fraud Operations leadership by ensuring we have the insights, documentation, and organizational structure required to run a high-performing fraud ecosystem.In this role, you will own the ongoing development and maintenance of team resources such as team playbooks, SOPs, and the Fraud Wiki, ensuring all documentation remains accurate, up to date, and aligned with organizational priorities. Your governance of these resources will ensure the broader fraud organization has consistent, clear, and reliable guidance. You will partner cross functionally with S&O, Support, BizApps, Analytics, Product, and BPO leadership to identify process gaps, submit and socialize feature requests, test new tooling and workflows through UAT, and support implementation of improvements that enhance fraud detection and operational efficiency. You will also contribute to large-scale initiatives by producing structured reporting, actionable insights, and operational program management that enables leadership to make informed decisions with data readily available. Your contributions will strengthen operational efficiency, improve internal structure, and enhance day-to-day organization for fraud leadership. Success in this role requires strong analytical skills, the ability to translate data into clear narratives, and a proactive, detail-oriented approach to problem solving. By combining analytical rigor with operational partnership, you will enhance team performance, drive continuous improvement, and elevate the overall efficiency of our fraud operations. You're excited about this opportunity because you will have… Commitment to Data-Driven Fraud Mitigation: You’re energized by the opportunity to combat fraud using data-driven insights, daily performance reporting, and operational rigor that directly influence leadership decisions. Project Leadership and Cross-Functional Collaboration: You thrive in a role where you can independently champion project creation, own reporting, documentation, and processes—while partnering closely with Fraud Operations, Analytics, WFM, BPO, Product, and other stakeholders to drive alignment and impact. Building Strong Operational Partnerships: You’re motivated by the chance to develop trusted relationships across internal teams and external partners, ensuring unified visibility, seamless communication, and shared success across the fraud organization. Driving Operational Excellence and Process Efficiency: You’re excited to streamline workflows, maintain key fraud documentation, and identify opportunities for improved efficiency, structure, and accuracy throughout fraud operations. Passion for Analytical Problem-Solving: You love diving into data, spotting trends, and transforming complex information into clear, actionable insights that strengthen decision-making and elevate overall fraud strategy.

Requirements

4+ years experience in fraud, finance, or other professional operations environment as an individual contributor
Proficiency in: internal systems (FWS, THQ) Salesforce, ACC, OAI, Mode, Google Suite
advanced time management and analytical skills
Strong working knowledge of SQL for querying and analyzing relational databases required
Strong written and verbal communication: can communicate with customers, cross-functional partners and senior leaders effectively
Investigations experience (fraud, insurance, law enforcement) or experience working on a process improvement team
Portfolio of 3+ long term projects with financial or process improvement impact

Responsibilities

providing data-driven reporting and insights to Fraud Leadership
deliver daily performance data
monitor the health of fraud queues
ensure metric accuracy and unified visibility across all fraud workflows through a centralized reporting source for fraud leadership
ongoing development and maintenance of team resources such as team playbooks, SOPs, and the Fraud Wiki
partner cross functionally with S&O, Support, BizApps, Analytics, Product, and BPO leadership to identify process gaps, submit and socialize feature requests, test new tooling and workflows through UAT, and support implementation of improvements that enhance fraud detection and operational efficiency
contribute to large-scale initiatives by producing structured reporting, actionable insights, and operational program management