Senior Associate - Digital Product Management

American Express•Phoenix, AZ

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are card and banking application and onboarding experiences that enable our customers to apply for our products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for ensuring that we attract and engage the right prospects and fit them with the right products that serve their needs. We are looking for a passionate, talented, and adaptable strategic thought leader to help power the growth of profitable prospect acquisitions at American Express while delivering the intelligence to prioritize customer needs. In this role, you will engage and collaborate with various teams across marketing, analytics, tech and product to help drive the anti-gaming and offer decisioning strategy of the new in-application experience. You will be responsible for executing on the Card & Offer Decision Engine’s platform vision, enhancing cross-functional product roadmaps, and build strong relationships with key internal stakeholders.

Requirements

2+ years of experience in Product Management/Development.
Passion for creating best-in-class products and experiences with a customer-first mindset.
Ability to build, maintain and prioritize a product backlog.
Foundation data skills ( Table Building, Querying/SQL etc.)
Ability to effectively adapt under changing task priorities and in a fast-paced environment.
Highly organized, critical thinker with a strong attention to detail.
Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives.
Experience in matrix organizations and cross-functional environments.
Experience with SAFe Agile software development and collaboration tools such as Rally Software, Atlassian Suite, and Slack.
Bachelor’s Degree.

Nice To Haves

Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement.
Driven, curious and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact.

Responsibilities

Engage and collaborate with various teams across marketing, analytics, tech and product to help drive the anti-gaming and offer decisioning strategy of the new in-application experience.
Executing on the Card & Offer Decision Engine’s platform vision
Enhancing cross-functional product roadmaps
Build strong relationships with key internal stakeholders.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities