Associate - Digital Product Management
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? This person will: Strengthen LPM processes across intake, prioritization, dependency team engagement, platform escalation mitigation, and communication, contributing to delivery speed and overall success for all CFR tech initiatives Partner with Enterprise LPM and various platform tech teams to enable the efficiency of CFR owned and CFR impacted initiatives Represent RPDS as a participant with other enterprise LPMs where there are CFR dependencies (e.g. Portico, Lend & Spend) Support annual investment planning process for CFR, including foreseeing high-level directional capacity needs for each of the trains, and ensuring right level of costing and financials Communicate out status and metrics on critical RPDS capabilities at regular cadences to CFR stakeholders Drive agile change management within the Credit and Fraud Risk organization and organize relevant trainings, by collaborating with EPMO teams
Requirements
- Deep knowledge of risk management processes and the associated data and technology systems supporting the customer lifecycle
- Resilience while leading multiple projects/priorities simultaneously, often under high pressure and tight timeframes to drive the enterprise agenda forward
- Elevated growth mentality with big picture thinking, lean startup approach and personal agility
- Validated relationship, dynamic communication skills, effective influencer
- Experience in operating within the Scaled Agile Framework of technology development
- A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for excellent collaboration
- High degree of organization, initiative, and accountability
- An ability to solve sophisticated problems and a highly analytical approach
- Bachelor’s degree (or comparable experience) in operation research, engineering or a related technical field with 1+ year of work experience.
Responsibilities
- Strengthen LPM processes across intake, prioritization, dependency team engagement, platform escalation mitigation, and communication, contributing to delivery speed and overall success for all CFR tech initiatives
- Partner with Enterprise LPM and various platform tech teams to enable the efficiency of CFR owned and CFR impacted initiatives
- Represent RPDS as a participant with other enterprise LPMs where there are CFR dependencies (e.g. Portico, Lend & Spend)
- Support annual investment planning process for CFR, including foreseeing high-level directional capacity needs for each of the trains, and ensuring right level of costing and financials
- Communicate out status and metrics on critical RPDS capabilities at regular cadences to CFR stakeholders
- Drive agile change management within the Credit and Fraud Risk organization and organize relevant trainings, by collaborating with EPMO teams
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
