Senior Associate, Dasher & Logistics - Delivery Excellence Strategy & Operations
About The Position
The Dasher & Logistics team is responsible for ensuring every delivery is completed with speed, accuracy and a positive Consumer, Merchant and Dasher experience. Our Dasher & Logistics owns initiatives that touch all parts of the Dasher life cycle ranging from supply & demand, cost & quality, Dasher pay, Dasher retention, order batching and beyond. We care about metrics like delivery times, cost per order, dasher compensation, cancellations, missing items and many more! The Senior Associate, Dasher & Logistics Delivery Excellence Strategy & Operations role is for individuals with an ownership mentality who enjoy tackling complex problems, developing innovative solutions, collaborating across teams, and executing to bring strategies to life. In this role, you will analyze business performance, identify opportunities for improvement, and work with cross-functional partners (Internally & Externally) to enhance our operations. You will help ensure we deliver a high-quality experience to all sides of our marketplace, balancing efficiency, cost, and stakeholder satisfaction. You're excited about this opportunity because you will… Analyze - Break down data to identify trends, uncover pain points, and get to the lowest level of detail to inform decision-making. Experiment - Use a data-driven approach and market knowledge to identify opportunities, run tests, and continuously improve our operations. Influence - Work cross-functionally with teams such as Product, Analytics, Engineering, and Marketing to bring solutions to life. Grow professionally - Gain exposure to multiple sides of the business, own special projects, and expand your scope over time.
Requirements
- You have 3-4 years of work experience in banking, consulting, business operations, strategy, operations, technology, startups, STEM fields, or related areas.
- You're analytical - able to structure and execute analysis, identify insights, and make data-driven recommendations.
- You're proficient in Excel or Google Sheets, have advanced SQL skills, and can manage complex datasets.
- You're a problem solver - able to translate high-level goals into actionable plans.
- You're comfortable communicating with stakeholders internally and externally to drive projects forward.
- You're a self-starter - able to thrive in a fast-paced, evolving environment.
- You have a Bachelor's degree in a related field.
Responsibilities
- Analyze - Break down data to identify trends, uncover pain points, and get to the lowest level of detail to inform decision-making.
- Experiment - Use a data-driven approach and market knowledge to identify opportunities, run tests, and continuously improve our operations.
- Influence - Work cross-functionally with teams such as Product, Analytics, Engineering, and Marketing to bring solutions to life.
- Grow professionally - Gain exposure to multiple sides of the business, own special projects, and expand your scope over time.
Benefits
- a 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- a mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Food Services and Drinking Places
Number of Employees
5,001-10,000 employees
