Senior Associate Customer Success Manager - Paradox

Workday • Chicago, IL

1d • Hybrid

About The Position

Come join the Paradox team at Workday! Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform. Paradox's AI assistant streamlines tasks like screening for minimum qualifications, instantly scheduling interviews, answering common candidate questions, and more through simple, frictionless mobile, chat, and text message-driven experiences to allow recruiting and hiring teams to spend more time with people and less time with software. This role is responsible for contributing to new client onboarding and training, and ongoing client support, leading to the successful retention and expansion of existing customer relationships.

Requirements

• 3+ years of client-facing experience in a business to business work settings, such as customer service, sales, recruiting, or similar roles
• Excellent technology skills, with proven ability to quickly learn product knowledge
• Excellent written and verbal communication skills
• Demonstrated ability to handle multiple priorities/projects/accounts/ customer interactions at once
• Excellent critical thinking with an innate desire to help, understand and find solutions
• A track record of excellence and distinction, such as leadership roles, awards/scholarships, or other personal or professional accomplishments

Nice To Haves

• Prior experience in a SAAS organization.
• Demonstrated strength in customer satisfaction management, including effectively engaging with customers to understand their needs, as well as customer satisfaction management, including analyzing customer feedback and implementing strategies to improve their experience.

Responsibilities

• Develop deep expertise in our technology and provide hands-on technical support throughout clients’ journey with our software solutions
• Create magical moments for our clients as you advise and assist them with achieving their goals
• Configure client accounts, develop and execute product training, troubleshoot technical challenges, and drive solutions for clients
• Build meaningful relationships with clients to truly understand their challenges, and solution configuration to meet their business and product needs
• Partner with Customer Success Managers on day-to-day support needs
• Work with internal teams to troubleshoot and resolve issues
• Submit product requests to internal product and engineering teams to translate your clients’ feedback into suggested product improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees