Senior Customer Success Manager

Finout • New York, NY

1d • $150,000 - $170,000 • Hybrid

About The Position

Our Customer Success team is rapidly growing, and we are looking for a Senior Customer Success Manager who will be responsible for handling a named US book of enterprise accounts. This is a unique opportunity to join a quickly accelerating startup and make an outsized impact to the trajectory of the company.
At Finout, we’re not just building a product; we’re transforming how businesses approach cloud cost management. As a Customer Success Manager, you’ll play a crucial role in shaping our customer’s experience and driving our impact on the industry. Join us and help redefine the future of cloud cost management, all while enjoying the perks of a collaborative, innovative, and energetic team environment.
This role reports to Finout’s Director of US Customer Success, and is a hybrid, in-office position. The Finout team spends 3 days per week in our Midtown, Manhattan US HQ.
We offer a competitive salary with an expected total compensation range of $150,000 to $170,000 annually.

Requirements

• At least 3-5 years of experience as an Enterprise/Strategic Customer Success Manager.
• Previous experience or familiarity in at least one of the following: FinOps, IT Governance, Cloud & containerization, database, or IT Tooling.
• Strong Project Management and customer-relations skills.
• Ability to provide enablement and customer support to US Enterprise customers.
• A university degree in computer science, engineering, mathematics or related fields, or equivalent experience is preferred.
• A self-motivated team player with an ability to work in a fast-paced environment with minimal oversight.

Responsibilities

• Full ownership of the customer’s enablement and value-realization processes.
• Managing the complete customer lifecycle with an emphasis on adoption, renewal, and growth.
• Proactively identify risk factors and act as the voice of the customer internally.
• Technical assistance and support collaboration for the entire US Enterprise segment.
• Become a FinOps trusted advisor with customers with providing tailored recommendations.
• Work closely with the product team, in order to help drive the direction of the product.

Benefits

• Private Health Insurance: Medical, dental, vision, and life insurance.
• Financial Future: 401K Plan.
• Work-Life Balance: Hybrid working model (3 days per week in our Midtown Manhattan office) and Unlimited PTO.
• Growth: An amazing opportunity to learn and grow alongside a team of rockstars.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 51-100 employees