Senior Customer Success Associate

Wolters Kluwer•Wilmington, DE

1d•$44,000 - $74,300

About The Position

We are currently seeking a dynamic Senior Customer Success Associate to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities. As a Senior Customer Success Associate, you will leverage specialized skills to address non-standard operational and administrative problems. You will be essential in cultivating in-depth customer relationships and ensuring customers derive maximum value from our products and services. This role is a part of our Early Hours team and is required to work 5am to 2pm ET daily.

Requirements

Advanced Communication: High-level verbal and written communication skills.
Specialized Problem-Solving: Ability to address and resolve more complex issues.
Advanced Analytical Skills: Strong ability to interpret and act on customer data.
Deep Technical Proficiency: In-depth knowledge of company products/services.
Advanced CRM Management: Proficient and effective use of CRM systems.
Customer Advocacy: Strong focus on representing customer needs within the company.
Cross-Functional Collaboration: Effective teamwork across different departments.
Customer Education: Expert in providing in-depth training sessions to customers.
Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.

Responsibilities

Manage complex onboarding processes for large or high-profile customers.
Address non-standard customer inquiries and troubleshoot specialized issues.
Analyze customer renewal and upselling opportunities.
Evaluate customer performance data and provide detailed insights.
Deliver specialized training sessions tailored to customer needs.
Ensure implementation schedules align with customer and company goals.
Act as the main point of contact for high-priority customers.
Develop recommendations based on customer feedback for product/service improvement.
Collaborate closely with sales and product teams to enhance customer experience.
Foster robust client relationships through proactive engagement.