Customer Success Associate
About The Position
Poets&Quants is seeking a highly organized, detail-oriented Customer Success Associate to support the execution of client campaigns across our digital media platforms. This role is the primary point of contact for dedicated client campaigns and serves as the intake and coordination hub between clients and our internal campaign operations team. The Customer Success Associate ensures campaigns are scoped correctly, assets are received on time, timelines are clear, and performance reports are delivered accurately. This is not a sales role and not a campaign build role. It is a coordination and communication role that requires precision, responsiveness, strong project management instincts, and excellent communication capabilities. C-Change Media is a full service digital media company servicing the elite of higher education. In addition to our flagship product Poets&Quants for the high-end MBA market, we also publish Poets&Quants for Execs, Poets&Quants for Ugrads. With the largest team of journalists covering business schools, P&Q publishes more articles, series and videos on MBA programs and management education than any other media outlet in the world. Readers of P&Q come from the major feeder colleges and companies to the very best business schools.
Requirements
- 2–4 years experience in account coordination, client success, project management, or media operations
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Comfortable working in project management tools and CRM systems
- Ability to manage multiple campaigns at once in a fast-paced environment
- Calm under pressure and solutions-oriented
- Be a self-directed learner, and have experience working remotely, self managing time etc
Nice To Haves
- Experience in digital media, marketing, or publishing is preferred.
Responsibilities
- Serve as day-to-day contact for assigned dedicated campaign clients
- Confirm deliverables, timelines, and asset requirements
- Collect and organize all campaign materials
- Ensure expectations are clearly documented and aligned
- Communicate launch dates and performance timelines
- Respond promptly to client inquiries
- Enter all new deals into the project management system
- Confirm scope, deliverables, and tracking requirements
- Ensure campaigns are not passed to operations until fully complete
- Maintain accuracy of campaign board and status updates
- Partner with Campaign Operations Specialist to ensure clean handoff
- Provide updates to clients based on internal build status
- Escalate scope changes or timeline risks early
- Coordinate with Partnership Manager for overlapping programs when needed
- Deliver performance reports to clients
- Provide clear, client-friendly summaries of results
- Coordinate internally to answer client performance questions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
