Senior Associate, Customer Strategy and Operations

DraftKings Inc. • Boston, MA

5d

About The Position

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Strategic Customer Initiatives Senior Associate, you'll play a pivotal role in shaping the customer experience. In this role, you'll take the lead on crucial strategic initiatives, driving projects across functions to achieve key objectives. Your expertise in project management will be essential in tracking progress, mitigating risks, and ensuring seamless execution.

Requirements

• Bachelor's degree in a related field with at least 3 years of project management, journey lead, or related experience.
• An entrepreneurial mindset with the ability to operate in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to work independently and know when to seek guidance.
• Can effectively partner cross-functionally in a highly matrixed environment.
• Passion for driving results and demonstrating ultimate impact.

Responsibilities

• Execute critical strategic initiatives identified to achieve goals.
• Facilitate project execution by working cross-functionally to build and drive project plans, identify dependencies, and deliver on core goals.
• Track and communicate decisions, progress, risks, issues, and retrospectives with the project team.
• Build resources and playbooks to codify best practices and improve operational consistency.
• Partner with stakeholders across teams to surface insights and align priorities that enhance the end-to-end customer journey.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees