Senior Associate, Consultant, BenTech Production Support

New York Life • New York, NY

5d • $80,000 - $93,000 • Remote

About The Position

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Role Overview:
The Consultant, BenTech Production Support is responsible for the ongoing support, maintenance, and stability of BenTech production integrations across Group Benefit Solutions (GBS). This role ensures the reliable operation of critical capabilities, including EOI Single Sign-On (SSO) and APIs supporting Eligibility, Enrollment, Plan Configuration, and Absence. This position plays a key role in maintaining production health by proactively monitoring integrations, resolving issues, and partnering across internal teams, clients, and BenTech platforms to deliver a seamless and consistent client experience.

Requirements

• 3+ years of experience in group insurance with a focus on data management, data exchange, and integrations.
• Preferably, the ideal candidate brings hands-on experience supporting EDI, APIs, and Single Sign-On (SSO) frameworks (SAML/OAuth).
• Strong troubleshooting and analytical skills, including experience reviewing logs and data payloads.
• Experience working with benefits administration or HRIS platforms (e.g., Workday, Benefitfocus, Businessolver, etc.).
• Ability to manage multiple incidents and priorities in a fast-paced production environment.
• Strong ownership mindset with accountability for production stability and issue resolution.
• Detail-oriented problem solver with a focus on root cause analysis.
• Collaborative partner across cross-functional and external teams.
• Effective communicator, especially during incident management scenarios.
• Continuous improvement mindset with focus on reliability and scalability.

Responsibilities

• Provide day-to-day production support for BenTech integrations, including EOI SSO and API-based data exchanges.
• Monitor and review payload transmission logs to identify production issues, errors, and data discrepancies.
• Troubleshoot and resolve incidents in partnership with clients and benefits administration platforms.
• Perform root cause analysis and ensure timely resolution of production defects and incidents.
• Support escalation management and contribute to incident communication and resolution tracking.
• Maintain and support production APIs and integrations across Eligibility, Enrollment, Plan Configuration, and Absence management.
• Ensure data integrity, accuracy, and timeliness across all production integration points.
• Partner with Technology and Product teams to implement fixes, enhancements, and preventative solutions.
• Identify trends in production issues and drive improvements to reduce recurrence.
• Participate in client and BenTech platform meetings to support ongoing production operations and issue resolution.
• Communicate clearly with technical and non-technical stakeholders regarding production incidents and status updates.
• Partner with clients and platforms to ensure alignment on issue resolution and system performance expectations.
• Contribute to a responsive, transparent, and solutions-oriented support experience.
• Collaborate with internal stakeholders across Product, Technology, Operations, and Client Management to improve production performance.
• Document incidents, resolutions, and support processes to build knowledge and scalability.
• Identify process gaps, risks, and opportunities for automation and operational efficiency.
• Support initiatives that enhance monitoring, alerting, and overall production support capabilities.

Benefits

• We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
• Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level