Senior Associate, Commerce Platform, Growth & Quality - Strategy & Operations

DoorDash USA•Los Angeles, CA

About The Position

As a Manager, Growth Solutions Architect on the DoorDash Commerce Platform S&O team, you will play a critical role in driving growth across our various products and services. You will report into the Head of Go-to-Market & Growth for enterprise restaurants and be a founding member of the Solutions Architect function. Your initial focus will be to utilize your growth sense and technical expertise to guide merchants through how the DoorDash Commerce Platform can fit into their business, team and tech infrastructure. You’ll do this by becoming an expert in both the DCP offering as well as enterprise restaurant tech stacks, processes, and common challenges. You will play a mix of a role as both a consultant and key contributor to the sales process. Your scope will also include playing the role of growth consultant and execution partner for enterprise restaurants after they go live on the DoorDash Commerce Platform. Our products are designed to help restaurants exponentially alter their growth trajectory and you will work alongside them to iteratively optimize their same store sales through experimentation, analysis, marketing, and more. Join to help us: Scale a new offering that is a pivotal strategic bet for the company Help merchants customize and optimize their first-party digital ordering experience Work on high-visibility initiatives alongside cross-functional leaders in product, engineering, and strategy Leverage a data-driven approach to guide optimizing both your time and merchant resources You’re excited about this opportunity because you will… Produce differentiated growth: Drive measurable results by focusing resources on the areas of greatest opportunity, adding value through the breadth of experience you bring to the table. Consult: Build trust with merchants and help guide them through complex decisions to re-envision their tech stack to unlock greater same store sales growth for their first party channels. Operate: Dive into the lowest level of detail to ensure successful execution. You will meticulously anticipate and address potential challenges as we rapidly scale. You will work directly with internal and external partners to implement strategies and scale processes while maintaining operational excellence. Strategize: Develop comprehensive strategies to support and scale the Enterprise Digital Ordering business, considering both immediate and long-term success. You will tailor strategies to leverage DoorDash’s technology and maximize impact & growth for our Restaurant partners. Build & own: Establish and own the infrastructure needed for massive growth in the business. From there, you will lead 0 to 1 opportunities, creating roadmaps for future growth vectors and owning key outcomes. Collaborate: Value and build strong partnerships with our merchant partners and across DoorDash, including Product, Engineering, Account Management, Analytics, Finance, and many others. You will work together to bring your strategies to life. Analyze: Leverage complex datasets and qualitative inputs to generate insights and recommendations. You will use data and experimentation to refine processes and drive measurable improvements for internal and external stakeholders. Communicate & advocate: Represent the DoorDash brand with humility and a customer-first mindset. You will navigate ambiguous environments and provide structure for undefined opportunities by creating playbooks and templates. You will precisely communicate your plans to align your team and cross-functional partners with your goals.

Requirements

You have digital product experience & strong instincts: you’ve studied and built world class consumer experiences (ideally in ecommerce).
You have a strong growth sense: you know the difference between signal and noise, how to pull levers to iteratively optimize within a feedback loop.
You’re a strong communicator: you can interface with senior audiences, internally and externally; you can easily articulate complex details and help audiences quickly understand the “so what”.
You’ve been told you have a high EQ: you know how to “read the room” and can quickly build rapport + credibility with XFN partners (esp technical and senior audiences)
You have an extreme sense of ownership: you take full responsibility for your scope of work. You are proactive in solving ambiguous problems and inspire your teammates to excel.
You’re detail-oriented: you have meticulous attention to detail, ensuring no small element is overlooked. Your thoroughness helps you anticipate issues and plan beyond immediate tasks
You’re even-keeled: you thrive under pressure and maintain a sense of calm when facing challenging and time-sensitive goals. You’re a builder: you thrive on building from the ground up. You excel at creating structure and process, and you’re resourceful in figuring out answers to complex questions with minimal oversight. You’ve used many software tools and are ready to dive into learning how to leverage new ones.
You’re low ego: you want to GSD and are willing to do whatever it takes to make that happen; no responsibility or task is too trivial or “too tactical.”
You move fast: speed excites you. You prefer to achieve results today rather than waiting for tomorrow.
You can toggle between strategic and tactical: you’re equally comfortable with thinking through complex problems and getting into the weeds to execute.
You have relevant experience. You have 5-10+ years of experience in growth, product, solutions architecture, sales engineering, product ops, strategy/biz ops, or technical GTM roles – ideally in a fast-paced environment focused on outcomes.
You are an eager learner: ecomm, tech and digital spaces are rapidly evolving, but you enjoy learning how to incorporate new technologies into your approach and are ready to self-teach by diving into technical documentation.

Responsibilities

Produce differentiated growth: Drive measurable results by focusing resources on the areas of greatest opportunity, adding value through the breadth of experience you bring to the table.
Consult: Build trust with merchants and help guide them through complex decisions to re-envision their tech stack to unlock greater same store sales growth for their first party channels.
Operate: Dive into the lowest level of detail to ensure successful execution. You will meticulously anticipate and address potential challenges as we rapidly scale. You will work directly with internal and external partners to implement strategies and scale processes while maintaining operational excellence.
Strategize: Develop comprehensive strategies to support and scale the Enterprise Digital Ordering business, considering both immediate and long-term success. You will tailor strategies to leverage DoorDash’s technology and maximize impact & growth for our Restaurant partners.
Build & own: Establish and own the infrastructure needed for massive growth in the business. From there, you will lead 0 to 1 opportunities, creating roadmaps for future growth vectors and owning key outcomes.
Collaborate: Value and build strong partnerships with our merchant partners and across DoorDash, including Product, Engineering, Account Management, Analytics, Finance, and many others. You will work together to bring your strategies to life.
Analyze: Leverage complex datasets and qualitative inputs to generate insights and recommendations. You will use data and experimentation to refine processes and drive measurable improvements for internal and external stakeholders.
Communicate & advocate: Represent the DoorDash brand with humility and a customer-first mindset. You will navigate ambiguous environments and provide structure for undefined opportunities by creating playbooks and templates. You will precisely communicate your plans to align your team and cross-functional partners with your goals.

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program