Senior Associate, Strategy & Operations - Commerce Platform

DoorDash USA • Los Angeles, CA

2d

About The Position

DoorDash Commerce Platform is our company’s hypergrowth fulfillment platform serving restaurants, grocers, and retailers across the United States and abroad. DoorDash Commerce Platform allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences.
As part of the Commerce Platform team, the Senior Associate will have the opportunity to help define, test and scale Commerce Platform’s next biggest bets.
As a Senior Associate on our Commerce Platform Growth Strategy & Operations team, you will play a critical role in driving our growth and success. As a direct owner of this segment, you will help us to build and execute on our growth strategy across some of the largest and most strategic clients. This includes helping us launch and scale our partnerships, finding product market fit, building strategic go to market strategies, and partnering cross-functionally to bring solutions forward.
We dream big and bring the newest products to market. On a typical day, you may work with team members to design experiments that improve quality and delivery operations, test the best new marketing strategies, address issues that enable our and our merchants’ processes run efficiently, or dive into data to explain performance at the lowest level of detail and make sure we never stop growing. The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross-functional buy-in to achieve DoorDash Commerce Platform’'s strategic goals.
You will report into a Manager in our Commerce Platform Restaurants team in our Platform Products organization.

Requirements

• You have a Bachelor’s degree or higher
• You have 3+ years of experience in consulting, strategy, or operations; high-growth/early-stage startup or entrepreneurial experience is a big plus
• Your expert communication and interpersonal skills set you apart
• You are a strong analytical thinker who can provide applicable recommendations out of a complex, sometimes murky, dataset
• You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment
• Your charisma allows you to excel at connecting with Merchants and internal teams to promote products and drive adoption
• You crave responsibility and want to shape the vision and direction of the company
• You’re willing to get your hands dirty and you’re open to feedback.
• You’re excellent at motivating potential partners to see the benefits DoorDash Commerce Platform will bring to their business
• Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

Responsibilities

• Build and own the business – Drive growth and adoption of some of our top priority projects
• Business development – Develop and foster deep relationships with top priority merchant partners to iterate and grow the business. Key Merchant point of contact within the Strategy & Ops team
• Go-to-market strategy – Build a strong understanding of product market fit, value proposition, pricing, and the competitive landscape, and help the team develop a go-to-market strategy based on these inputs. Grow a high-potential offering within a high-growth business.
• Improve the product – Guide operational improvements for our merchant partners by understanding their needs and working with internal partners to design solutions throughout the product experience. Steer the Commerce Platform product roadmap informed by quantitative analysis and qualitative merchant feedback
• Influence – Work cross-functionally with our Product, Engineering, Finance, Analytics, Support, Sales and Account Management teams to drive growth and scale.
• Experiment – Evaluate and test various revenue, cost and quality drivers.

Benefits

• comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level