Senior Associate, Client Processing

BNY Mellon • Pittsburgh, PA

7d

About The Position

Senior Associate, Client Processing At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Associate, Client Processing to join our Liquidity & Finance Platform team. This role is located in Pittsburgh, PA . In this role, you’ll make an impact in the following ways:

Requirements

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience is preferred.
• Hands-on experience with AI technology (e.g., AI-enabled workflow, automation, anomaly detection, or knowledge tools) to drive operational improvements and efficiency
• Strong understanding of cash processing and/or Demand Deposit Systems (DDS) is a significant plus; experience with brokerage processing is also preferred
• Proven ability to manage complex operational tasks, conduct supervisory reviews, and uphold rigorous risk and control standards
• Exceptional problem-solving, communication, and stakeholder management skills, with a track record of cross-team collaboration
• High attention to detail, data integrity mindset, and comfort with metrics/analytics to monitor performance and inform decisions

Responsibilities

• Lead and execute complex client service and transactional support functions across liquidity and financing workflows, ensuring operational excellence and timely delivery
• Serve as a point of escalation for complex client inquiries, issues, and exception resolution; drive root‑cause analysis and implement preventive controls
• Process and oversee account-related transactions aligned to scheduled events and client‑authenticated directions, ensuring accuracy, timeliness, and adherence to risk and control standards
• Partner cross‑functionally with internal teams (operations, technology, product, risk) to streamline processes, enhance client outcomes, and resolve issues end‑to-end
• Utilize AI-enabled tools and automation to improve efficiency, reduce manual effort, and strengthen data quality and reporting; contribute to continuous improvement initiatives
• Integrate strong domain knowledge with industry standards and best practices to design and refine operational procedures and client solutions
• Allocate, review, and quality‑check work of team members; perform supervisory reviews/approvals in line with control requirements
• Contribute to team goals by identifying opportunities to simplify, standardize, and scale processes; champion change management and adoption of new capabilities

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees