Senior Assoc-Digital Product Mgmt

American Express•Phoenix, AZ

3d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. About the Role In this role, you will join our newly modernized Know My Identity (KMI) product platform team, focused on building and scaling core compliance Customer Identification Program (CIP) capabilities of Know Your Customer (KYC) and Know Your Business (KYB), and Customer Due Diligence (CCD). You will help shape the next generation of identity and Anti-Money Laundry (AML) verification services that power all new account onboarding experiences across products and markets. Partnering closely with product, engineering, compliance, risk, analytics, and UX teams, you will help deliver scalable, accurate, and customer-centric identity verification solutions. This is a unique opportunity to contribute to foundational capabilities from the ground up and directly shape how we protect our customers and our company. Does This Sound Like You? On this team, product ownership means being accountable for quality, clarity, and outcomes — not just coordination. This means you: Demonstrate a strong bias for action and operational ownership, quickly executing on decisions and driving next steps without delay. Communicate proactively, providing regular status updates and surfacing risks early without needing to be chased. Are self-directed and dependable, capable of managing core responsibilities independently in a fast-paced environment. Treat timing as a critical dependency, acting early to avoid last-minute escalation, rework, or missed outcomes. Are passionate about delivering secure, compliant, and customer-centric identity verification experiences. Excel at translating complex regulatory and technical requirements into clear, actionable work for engineering teams. Naturally connect dots across product, compliance, risk, analytics, and technology to drive aligned outcomes. Thrive in a collaborative environment and approach problem-solving with both business and technical rigor, with an industry-wide perspective. Are organized, curious, proactive, and energized by solving ambiguous high-impact problems. Can hit the ground running and quickly build context in a fast-paced environment. Are skilled in discovery – identifying customer needs, uncovering root problems and validating solutions through research and experimentation.

Requirements

Product analyst experience within an Agile-Scrum environment.
Proven ability to execute against a product vision, strategy, and a prioritized backlog.
Excellent communication and collaboration skills.
Ability to simplify complex ideas, navigate cross-functional environments, influence decisions, and drive shared outcomes.
Strong relationship management skills across business units and key functional areas.
Ability to self-start, operate in ambiguity, and work independently.
Balanced technical fluency and business acumen.
Ability to analyze data and processes to identify creative solutions and drive continuous improvement.
Demonstrate a strong willingness to learn and openly share knowledge and experiences with the team.

Nice To Haves

Product experience within the SAFe Agile environment.
Experience reviewing and refining discovery outcomes for new products or enhancements.
Experience in a regulated environment with knowledge of compliance, controls, data governance, and integrity processes.
Platform and data product experience.

Responsibilities

Own and manage the product backlog, ensuring day-to-day prioritization reflects business goals, customer needs, and regulatory requirements.
Write clear, detailed user stories and acceptance criteria for identity verification and AML capabilities.
Partner with engineering to ensure stories are understood, delivered, and meet quality standards.
Monitor and measure product performance, ensuring capabilities achieve intended outcomes and identifying opportunities for optimization.
Support Agile delivery through PI planning, sprint planning, backlog refinement, and other ceremonies.
Collaborate with the Product Manager to translate feature requirements into actionable user stories, measurable outcomes, and implementation plans.
Work across adjacent product teams to ensure seamless integration and a cohesive end-to-end identity and AML experience.
Maintain a healthy, well-groomed backlog with clearly defined ready-for-execution stories
Proactively manage sprint and backlog hygiene—anticipating delivery challenges, surfacing risks early, and providing timely status updates to keep partners aligned.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities