Senior Digital Product Manager

Squaretrade•Brisbane, CA

3d•Hybrid

About The Position

At Squaretrade, we help our customers when they need us most. As the market leader of protection plans, we touch the lives of millions of people across the world. Our success is due to our focus on delivering great service to our customers through a modern, digital platform.We are looking for an experienced Senior Digital Product Manager to drive strategic initiatives that accelerate our roadmap for troubleshooting and claim filing. As a Senior Digital Product Manager, you will own the definition, delivery, and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes.This role serves as a critical bridge between operations, customer experience, and technology. You will work closely with subject matter experts across the business to deeply understand challenges, validate assumptions through product discovery, and translate insights into actionable priorities. You will manage the strategic product vision, roadmap, and backlog to maximize enterprise and customer value.Beyond discovery, you will partner with engineering and global product teams to drive solutioning and reimagine the end-to-end experience. In this high-impact role, you'll define desired outcomes, enable teams to deliver best-in-class customer and customer service agent experiences, and directly influence overall business success through innovative, outcome-based delivery.What's Great About This Role?Shape the future of troubleshooting and claim filing experiences by delivering measurable business and customer outcomesLead high-impact initiatives with visibility across the organization and influencing strategic prioritiesCollaborate with senior stakeholders to align product vision with enterprise goals and customer needsPlay a pivotal role in transforming complex workflows into seamless, intuitive experiences for customersYou're A Great Candidate If You:Have deeply curious, empathetic and customer obsessed mindsetExcel at influencing stakeholders and driving consensus through transparent communication and strong relationship managementAre metrics-driven, using KPIs, customer feedback, and data insights to inform backlog prioritization and product strategyEngage in discovery and test-and-learn activities to validate assumptions and guide product directionCan decompose complex problems into manageable stories to then create and prioritize a clear backlog for the product teamManage the product vision and roadmap effectively and providing timely feedback on development iterationsAre proactive in anticipating challenges and identifying opportunities to deliver valueAre flexible and adaptable, able to navigate ambiguity within your product and across the organization while maintaining focus on outcomes

Requirements

4+ years of experience as a product manager within a technology development environment
Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes
BA/BS Degree

Nice To Haves

Expertise in AI technologies (LLMs, GenAI, and Agentic AI) including productionizing AI-solutioned products
Previous Scrum Master or Project Management experience

Responsibilities

Shape the future of troubleshooting and claim filing experiences by delivering measurable business and customer outcomes
Lead high-impact initiatives with visibility across the organization and influencing strategic priorities
Collaborate with senior stakeholders to align product vision with enterprise goals and customer needs
Play a pivotal role in transforming complex workflows into seamless, intuitive experiences for customers
Have deeply curious, empathetic and customer obsessed mindset
Excel at influencing stakeholders and driving consensus through transparent communication and strong relationship management
Are metrics-driven, using KPIs, customer feedback, and data insights to inform backlog prioritization and product strategy
Engage in discovery and test-and-learn activities to validate assumptions and guide product direction
Can decompose complex problems into manageable stories to then create and prioritize a clear backlog for the product team
Manage the product vision and roadmap effectively and providing timely feedback on development iterations
Are proactive in anticipating challenges and identifying opportunities to deliver value
Are flexible and adaptable, able to navigate ambiguity within your product and across the organization while maintaining focus on outcomes

Benefits

Medical, dental and vision coverage with network optionality to support our dispersed workforce
HSAs and FSAs
Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
$75 monthly allowance to support self-care and well-being
Up to 4% company match into 401(k)
Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
Paid Time Off
Work flexibility
Talent shares
Tuition reimbursement
Learning opportunities
Hybrid work arrangements
$80 monthly internet connectivity stipend
Various corporate perks and discounts