Senior Asset Manager

Resonant Energy•Boston, MA

9h•$86,000 - $95,000•Hybrid

About The Position

Ready to ensure solar projects keep delivering impact for years to come? As Senior Asset Manager at Resonant Energy, you'll own the performance and long-term viability of our clients’ solar portfolios; monitoring systems, solving technical problems, and building the scalable program infrastructure that delivers on our mission. What You'll Do: You'll serve as the manager for everything that happens after a solar project goes live. That means monitoring production across our clients’ portfolios, troubleshooting performance issues remotely and in the field, and coordinating repairs with technicians and installation partners. You'll manage client relationships through the full service lifecycle—from onboarding to resolving technical escalations—while ensuring incentive billing and credit allocation stay accurate and compliant. Beyond day-to-day operations, you'll lead process improvement initiatives including migrating our systems from Google Sheets to Salesforce, develop program-level KPIs and profitability analysis, and supervise and develop direct report(s). What Makes This Role Exciting: This isn't just asset management, it's stewardship of clean energy infrastructure that's actively reducing energy costs and building wealth in under-invested communities. You'll have real ownership over a growing program, with the opportunity to shape its systems, economics, and team from the inside. Every efficiency you create and every system you stabilize translates directly into expanded community impact.

Requirements

Bachelor's degree in engineering, business, operations, or related field
4+ years of solar PV installation, commissioning, or operations & maintenance experience
1+ years managing direct report(s) - experience setting expectations, providing feedback, conducting reviews, and managing performance
Direct client-facing experience managing service delivery, resolving technical escalations, and handling difficult conversations
Demonstrated track record of identifying and implementing process improvements that measurably improved efficiency, reduced costs, or enhanced quality
Ability to understand solar PV system design, diagnose failure modes, and troubleshoot technical issues through root cause analysis
Ability to make sound analytical decisions on complex technical problems with incomplete information and competing tradeoffs
Ability to design and optimize processes, implement scalable workflows, and identify inefficiencies before they compound
Ability to manage program economics including cost drivers, pricing, margins, and service delivery profitability
Ability to interpret and manage to contract and SLA commitments across a growing portfolio of client assets
Ability to coordinate effectively across multiple stakeholders with competing priorities
Ability to build productive relationships with clients, contractors, and internal teams while communicating directly and professionally under pressure
Ability to set clear expectations, provide developmental feedback, hold accountability, and coach direct reports for growth
Ability to use Google Workspace products
Proficiency in either Google Sheets or Microsoft Excel
Ability to use a Macbook/Apple OS
Native or fluent English language skills

Nice To Haves

Master's degree in business, engineering, or related field
Experience with Solar Live Monitoring platforms and integrations
Asset management or portfolio management experience in renewable energy
NABCEP Associate (or higher) certification
Experience implementing automation, building dashboards, or improving data/reporting systems
Experience generating business development opportunities (referrals, repeat business) from service relationships

Responsibilities

System Monitoring and Troubleshooting Monitor production across operating project portfolio and identify performance concerns requiring intervention
Independently troubleshoot system issues remotely and coordinate resolution with clients, installation partners, and technicians
Plan and manage recurring site inspections; schedule and oversee maintenance site visits
Ensure effective, efficient repairs through active problem-solving with technicians and clear billing determination (warrantied vs. non-warrantied work)
Establish quality assurance standards for installation partner performance and hold partners accountable
Serve as primary liaison between clients and repair technicians throughout service delivery
Onboard new and legacy clients to monitoring program Incentive Management
Ensure ongoing billing matches solar production per project contracts; generate invoices for credit allocation and PPAs
Maintain tracking system for credit allocation billing
Provide client training on production data, billing processes, and credit allocation systems
Report production data and credit allocation to relevant regulators Process Improvement
Identify and implement operational improvements that measurably reduce costs, improve service quality, or increase efficiency
Develop and maintain O&M database tracking operational projects, performance data, maintenance tickets, and program economics
Lead migration from Google Sheets to Salesforce through scoping, testing, and user feedback
Build scalable systems and workflows that support portfolio growth without proportional staffing increase
Collaborate with leadership on program planning, KPIs, and profitability analysis Supervisory
Manage performance and development of direct report(s), setting clear expectations, providing regular feedback, conducting performance reviews, and addressing performance issues

Benefits

Healthcare: 100% premium coverage for you and your children, 33% coverage for your spouse
Dental: 100% premium coverage for you
Vision: Affordable premium w/exam, glasses, and contacts allowances
Mental Health Support: $100 monthly reimbursement for mental health services
Health and Dependent Care FSA: Save money on pre-tax deductions for necessary expenses
Retirement: 401k with 3% employer match to help build your financial future
Vacation: 18 days annually
Sick Leave: 8 days annually
Holidays: 13 annually
Parental Leave: Up to 12 weeks fully paid time to bond
Community Impact: 8 hours for volunteering, GOTV, and mission aligned activism
Voting Leave: 3 hours off to do your civic duty
Other time as necessary, e.g. Jury duty, bereavement, etc.
Professional Development Budget: Dedicated funding for each team member's growth
Culture Building: Quarterly company-wide events for fun and giving back
Commuter Support Options: Monthly T-pass Commuter Rail reimbursement
Bike allowance for eco-friendly commuting
Schedule Flexibility: Option for 8am-4pm schedule to fit your life
Remote Work: 6 weeks of fully remote work flexibility annually
Friday Hard Stop: End work at 4pm to socialize with your colleagues
Become a true partner in our mission - Eligible to apply after 3 years: Eligible for Options Agreement or Profit Sharing: Real financial participation
Unlimited PTO: Trust-based time off
Democratic Voice: Voting to elect delegates to join founders in making key company decisions
Shape Our Future: Direct input on strategic direction