Senior Applications Support Specialist

Ensono

8d•$85,000 - $111,000

About The Position

The Application Support Specialist is responsible for providing advanced technical support and expertise for the organization's software applications. This role involves troubleshooting complex issues, collaborating with development teams, and ensuring the stability and performance of applications. We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field.
4 to 8 years of experience in application support or a related role, with a focus on advanced troubleshooting.
Strong problem-solving and analytical skills.
Proficiency in programming languages, Linux/Unix, Autosys, SQL, and understanding of databases.
Familiarity with ITIL processes and best practices.

Responsibilities

Advanced Troubleshooting: Handle escalated issues from L1 and L2 support teams, providing expert analysis and resolution.
Perform root cause analysis for complex application problems and implement solutions.
Collaboration with Development: Work closely with development teams to address bugs, implement fixes, and enhance application functionality.
Participate in code reviews and provide feedback to improve application quality.
Performance Optimization: Analyze application performance and identify areas for improvement.
Implement performance tuning and optimization strategies.
Incident and Problem Management: Lead the resolution of critical incidents and ensure timely communication with stakeholders.
Document solutions and contribute to the knowledge base for future reference.
Continuous Improvement: Identify opportunities for process improvements and automation within the support function.
Stay updated with the latest technologies and best practices to enhance support capabilities.
User Support and Training: Provide guidance and training to L1 and L2 support teams to improve their technical skills.
Assist in creating user documentation and training materials as needed.
Compliance and Security: Ensure application support activities comply with company policies and industry regulations.
Collaborate with security teams to maintain application security and data integrity.

Benefits

Unlimited Paid Days Off
Three health plan options
401k with company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
Paid childbearing and paternal leave
Education Reimbursement, Student Loan Assistance or 529 College Funding
Sabbatical leave
Wellness program
Flexible work schedule