Clinical Applications Support Specialist - Veterinary

1st Pet Veterinary Centers -Chandler•Chandler, AZ

About The Position

1st Pet Veterinary Centers is seeking a Clinical Applications Support Specialist to support the technology our hospital teams rely on every day to care for pets and their families. 1st Pet Veterinary Centers is an employee-owned (ESOP) Emergency, Specialty, and Primary Care practice with multiple locations across Arizona. Our mission is to offer the ultimate pet care experience by providing honest, compassionate, and unparalleled care for pets, their people, and our employees. Behind every great veterinary hospital is a team working together to ensure everything runs smoothly. In this role, you will help ensure our clinical teams have the tools and support they need to provide exceptional patient care. This position focuses on clinical application support, workflow guidance, training, and structured helpdesk intake for systems that directly impact hospital operations. This is not an IT infrastructure role and does not include responsibility for networking, hardware, or general desktop support. As a Clinical Applications Support Specialist at 1st Pet Veterinary Centers, you will help ensure the systems our teams rely on — including Provet, SmartFlow, PetsApp, and Vocera — are working effectively across our hospitals. You will serve as the primary point of contact for application-related questions and support requests, helping hospital teams troubleshoot issues, improve workflows, and build confidence using our clinical platforms. You will work closely with hospital teams, leadership, and vendors to ensure our systems remain reliable, consistent, and aligned with how our hospitals deliver care. Your work helps ensure our veterinary teams can focus on what matters most — providing exceptional care for pets and their families. When you join our family, you can be more than just an employee — you can be an owner. With a growing team and multiple locations across Arizona, 1st Pet Veterinary Centers offers the stability and benefits of a large organization while maintaining the culture and collaboration of a close-knit team. We are proud to be an employee-owned company, where every team member contributes to the success of the organization. Our three top priorities are patients, pet parents, and our people.

Requirements

Have experience supporting clinical, veterinary, or multi-location application systems.
Enjoy troubleshooting workflow and configuration issues through research, testing, and problem solving.
Are comfortable managing multiple support requests while maintaining strong organization and follow-through.
Communicate clearly with both clinical and non-technical staff.
Can create clear documentation and training materials that help others succeed.

Nice To Haves

Provet administration experience or administration of another veterinary practice management system.
Experience with SmartFlow, PetsApp, or similar clinical workflow platforms.
Experience working in veterinary medicine, healthcare, or clinical operations environments.

Responsibilities

Serve as the primary support contact for clinical and operational application issues within 1st Pet systems.
Receive, triage, document, and resolve application-related support requests using established tracking processes.
Troubleshoot workflow, configuration, permissions, and user-related issues through investigation, testing, and problem solving.
Research platform behavior and test configuration adjustments in safe environments before implementing solutions.
Coordinate with vendors for issue escalation and track cases through resolution.
Maintain consistent application configuration and user access standards across hospital locations.
Develop and maintain SOPs, help documentation, and training materials.
Provide onboarding support and refresher training for hospital teams to improve system adoption.
Identify recurring issues or workflow inefficiencies and recommend improvements.
Assist with periodic reviews of vendor-managed systems such as Vocera to ensure alignment with operational needs.