Applications Support Specialist

Fujitec America•Mason, OH

4d•Onsite

About The Position

APPLICATION SUPPORT SPECIALIST JOB SUMMARY Entry-level Application Support Specialist works directly with technical and end-users to provide technical support, guidance, and coordination for business-critical applications. This customer service role is the primary support for end-users to address Tier 1 technical issues, develops and enforces Standard Operating Procedures, creates documentation & delivers training for current and new systems functionality, and supports core technical areas of the application, data, and reporting. ESSENTIAL DUTIES Identify, assess, and solve Tier 1 end-user technical issues. Coordinates and escalates higher Tier issues. Regularly evaluate application and related business processes to proactively identify and prevent problems. Coordinate technical application and business usability testing. Primary liaison between end-users and development team. Provide valuable feedback to improve applications and business processes. Frequent collaboration with business leaders and development team to improve business outcomes. Key contributor in related projects, solutions, and responsibilities within a larger business initiative. Develop, maintain, and enforce Standard Operating Procedures. Create documentation and deliver training for current and new application functionality. This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties.

Requirements

Bachelors in computer science or related
Minimum 1 years in related
Technical Professional Knowledge
Teamwork and Cooperation
Communication
Analysis/Problem Assessment
Performance Motivation
Analytical Thinking
Attention to Detail
Customer Service Orientation

Responsibilities

Identify, assess, and solve Tier 1 end-user technical issues.
Coordinates and escalates higher Tier issues.
Regularly evaluate application and related business processes to proactively identify and prevent problems.
Coordinate technical application and business usability testing.
Primary liaison between end-users and development team.
Provide valuable feedback to improve applications and business processes.
Frequent collaboration with business leaders and development team to improve business outcomes.
Key contributor in related projects, solutions, and responsibilities within a larger business initiative.
Develop, maintain, and enforce Standard Operating Procedures.
Create documentation and deliver training for current and new application functionality.