Senior Applications Specialist

OceanFirst Financial Corp.•Philadelphia, PA

58d

About The Position

Responsible for satisfying functional requirements specific to Bank applications. This position specializes in the technical requirements of core-related systems, and/or consumer, commercial and business banking applications. This role prioritizes professional development to understand both the functional and technical application requirements as well as depth in application solutions. Success is defined as satisfying OceanFirst Bank's line of business application requirements, supporting the improvement of efficiencies, and documenting all application aspects, to include workflow, training, standards, and enhancements.

Requirements

Subject Matter Expert (SME) on core bank, lending, branch, and/or document storage applications and functionality.
Knowledge of how technical and functional requirements are balanced to produce a solution to a LOB solution request. Proficiency in assessing and identifying solution assumptions, constraints, dependencies and risks.
Expertise in User Acceptance Testing and Quality Assurance prior to application deployment to ensure functional and technical requirements are met.
Basic knowledge of application, data, and infrastructure architecture disciplines.
Compliance with the IT change management process, and to assist the team in identifying the need for submission.
Strong interpersonal and communication skills.
Demonstrated problem solving skills and ability to prioritize workload effectively. Help to develop the skills of the team.
Demonstrated proficiency in implementing and managing the enterprise-wide applications supported by the team.
Bachelor's degree in business administration or technology related fields or equivalent work experience required.
5 - 7 years of experience with supporting core bank, lending, digital applications, branch and/or document storage systems, and managing process improvement initiatives. Fiserv Premier or similar banking system preferred
Deep understanding of digital banking platforms.
Demonstrated ability to manage projects to completion - on time and budget - communicating updates to the business line and team, utilizing the project management tools on hand.

Nice To Haves

5 years of professional technical experience with strategy, planning, and business analysis is preferred.
Experience mentoring or coaching a team preferred.

Responsibilities

Specialize in application technical requirements while implementing solutions to position the LOB more effectively and efficiently.
Under the guidance of the Applications Manager or Director, collaborate with LOB's on approved projects to gather business requirements and translate them into an implemented solution.
Work with the Data and Engineering team to documentation LOB solutions are aligned with the Software Development Lifecycle (SDLC) and Application Lifecycle (ALC) standards.
Reinforce the team's use of approved systems of documentation, including Azure DevOps and Service Now.
Manage assigned projects and communicate with vendors and end-users to configure, test, deploy, and implement new application products and features or updates.
Document all procedures, workflows, project requirements, and training SOP for each supported application. Ensure that the team is informed of any changes or enhancements.
Focus on customer experience, optimization and service excellence.
Engage in professional development activities to further develop expertise in OceanFirst systems.
Considered a subject matter expert on assigned business lines processes and procedures.
Continuous upskilling in digital transformation, compliance, and customer interaction is essential for long-term success
Maintain compliance with the Bank's data governance, information security and change control programs.
Manage service tickets end-users submit by either delegating or escalating, providing guidance and support, or troubleshooting and resolving. Assist team members on more complicated issues.
Participate in disaster recovery and business continuity planning and testing exercises as assigned.