Senior Applications Analyst

J.E. Dunn Construction Group Inc P•Kansas City, MO

About The Position

Best People + Right Culture. These are the driving forces behind JE Dunn’s success. By hiring inspired people, giving them interesting and challenging work, enabling them with innovative tools, and letting them share in the company’s rewards, we’ve found a sustainable way to grow in our industry for the last 100+ years. Our diverse teams around the country strive to enrich lives through inspired people and places everyday, and we need inspired people like you to join us in our pursuit of building perfection.Role SummaryThe Senior Applications Analyst is responsible for the Applications Management of Tier 1 applications. This position ensures each application is adopted, understood, and delivers measurable business value across the organization. This position partners with project stakeholders, functional leaders, and software vendors to support stable adoption, roadmap alignment, patch impact assessments, and business readiness for upgrades. This position also focuses on business ownership, stakeholder engagement, training and communication, metrics reporting, and vendor partnership. All activities will be performed in support of the strategy, vision, and values of JE Dunn. Autonomy & Decision-Making: Makes decisions on routine matters, provides recommendations to supervisor, and refers all exceptions to supervisor. Career Path: Applications Manager

Requirements

Ability to perform work accurately and completely, and in a timely manner
Communication skills, verbal and written - Intermediate
Proficiency in MS Office – Intermediate
Proficiency in MS Dynamics – Intermediate
Effective facilitation skills
Ability to drive user adoption and measure business outcomes
Knowledge of organizational structure and available resources
Ability to solve complex problems quickly and effectively
Ability to deliver quality through attention to detail
Organizational skills
Listening skills
Effective project management skills
Ability to analyze and document complex business processes
Ability to make effective decisions under pressure
Ability to build relationships and collaborate within a team, internally and externally
Bachelor’s degree in Information Technology, Business Administration or related field (Preferred)
In lieu of the above requirements, relevant experience will be considered.
5+ years application management, product ownership, business process analysis, or similar discipline experience (Required)
Experience supporting enterprise software, preferably within construction or project‑based industries.

Responsibilities

Supports the business lead for one or more Tier 1 applications, ensuring the software is used consistently and effectively across the organization
Maintains a working understanding of business processes, workflows, and requirements supported by the application
Supports roadmap discussions and functionality decisions in alignment with company goals
Executes adoption strategies including communications, role‑based training, job aids, “What’s New” updates
Partners with project teams integrate application best practices into project startup, execution, and closeout activities
Identifies adoption barriers and escalate issues as appropriate
Solicits and applies feedback to improve service quality and user experience
Operates as a liaison with assigned third‑party vendors to coordinate support, track issues, and ensure timely resolution in alignment with business needs
Participates in enhancement discussions and communicates release notes and updates in business-friendly language
Tracks KPIs such as adoption, usage workflow adherence, and user satisfaction
Builds dashboards and report metrics regularly to functional leaders
Documents analysis results, workflows, and obtain stakeholder sign-off
Supports application governance groups by preparing documentation and issue tracking logs
Maintains process documentation and role clarity
Ensures alignment with regulatory, audit, and data quality standards
Serves as the business lead for one or more Tier 1 applications, ensuring the software is used consistently and effectively across the organization
Develops and executes adoption strategies including communications, role‑based training, job aids, “What’s New” updates, and learning paths
Leads requirements gathering and solution design sessions
Performs advanced configuration, integration, and workflow design
Manages mid to large sized application projects
Conducts impact analysis for system changes
Serves as primary escalation point for complex issues
Partners with assigned third‑party vendors to manage day‑to‑day interactions, monitor issue resolution, and communicate updates to internal stakeholders
Identifies opportunities for automation and process improvement