Applications Support Senior Analyst

Citi•Tampa, FL

4d•Hybrid

About The Position

Citibank, N.A. seeks an Applications Support Senior Analyst for its Tampa, Florida location. Duties: Identify, analyze, and document problems with program function, output, online screen, or content. Develop and execute software tests to identify problems and their causes. Document software and application defects and report defects to software or web developers. Monitor, maintain and improve software solutions that support Citi’s Custody and Clearing business. Collaborate with development, infrastructure and operation teams to identify stability risks and proactively remediate providing optimal solutions. Engage in crisis management efforts by resolving incidents reported across diverse range of applications within the Custody business. Monitor batch stability, identify areas for efficiency improvements, and prioritize implementation of solutions. Troubleshoot production outages determining root cause and devising solution for rapid services restoration. Conduct post-mortem analysis of outages. Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems. Develop and maintain Production Support runbooks for service and recoverability maintenance. Document procedures and activities required for management of different outage scenarios, holidays, special events, and systems upgrade. Ensure all production issues are recorded per Citi’s Problem Management Policy. Confer with users to understand the nature of information to be computed and the way processes. Analyze business requirements and evaluate existing system capabilities to ensure operational requirements are properly addressed in the system. Analyze asset-related data and electronic trade settlement data stored in SQL server to ensure optimal system performance. Coordinate applications maintenance processes including software upgrades, contingency procedures, and applications and infrastructure capacity management. Validate changes made in the infrastructure and the partner systems that affect Custody applications. Review applications contingency procedures and periodically test Contingency of Business in compliance with the policies. Optimize contingency procedures, participate in cybersecurity fire drills, and develop business risks reduction plans. Identify performance bottlenecks by observing stability patterns and utilizing system diagnostic tools, and drive necessary enhancement efforts. Identify manual touch point activities and define target plan to develop auto-recoverability. Analyze existing monitoring systems to identify opportunities to optimize alerting efficiencies. Enhance systems compatibility and information flow within organization. Coordinate installations and upgrade of computer programs and systems. Use object-oriented programming languages and client server applications in applications development processes. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols.

Requirements

Requires a Bachelor’s degree (3 or 4-year), or foreign equivalent, in Computer Science, Computer Engineering, Math, Physics, or related field and 5 years of progressive, post-baccalaureate experience as a Software Engineer, Technology Lead, or related position providing end to end solutions.
5 years of experience must include: Systems management, Integration, Optimization and Performance monitoring; Relational database management systems: Oracle, MS SQL server; OS/Hardware : Microsoft Windows Servers , MSaaS Servers; Scheduling tools: Autosys, Control-M, Cron job, and Windows Task Scheduler; File/Message transfer applications: IBM Websphere MQ, Connect Direct, and FTP/SFTP; Programming Knowledge: Shell Scripting, HTML, SQL, PL/SQL, Java, Windows PowerShell, Python; Software delivery: GitHub, UDeploy, OpenShift, ECS, and Kubernetes; and Developing and enhancing infrastructure management and data analysis dashboards using Monitoring tools: ITRS Geneos, Splunk, Tableau, Kibana and App Dynamics.

Responsibilities

Identify, analyze, and document problems with program function, output, online screen, or content.
Develop and execute software tests to identify problems and their causes.
Document software and application defects and report defects to software or web developers.
Monitor, maintain and improve software solutions that support Citi’s Custody and Clearing business.
Collaborate with development, infrastructure and operation teams to identify stability risks and proactively remediate providing optimal solutions.
Engage in crisis management efforts by resolving incidents reported across diverse range of applications within the Custody business.
Monitor batch stability, identify areas for efficiency improvements, and prioritize implementation of solutions.
Troubleshoot production outages determining root cause and devising solution for rapid services restoration.
Conduct post-mortem analysis of outages.
Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
Develop and maintain Production Support runbooks for service and recoverability maintenance.
Document procedures and activities required for management of different outage scenarios, holidays, special events, and systems upgrade.
Ensure all production issues are recorded per Citi’s Problem Management Policy.
Confer with users to understand the nature of information to be computed and the way processes.
Analyze business requirements and evaluate existing system capabilities to ensure operational requirements are properly addressed in the system.
Analyze asset-related data and electronic trade settlement data stored in SQL server to ensure optimal system performance.
Coordinate applications maintenance processes including software upgrades, contingency procedures, and applications and infrastructure capacity management.
Validate changes made in the infrastructure and the partner systems that affect Custody applications.
Review applications contingency procedures and periodically test Contingency of Business in compliance with the policies.
Optimize contingency procedures, participate in cybersecurity fire drills, and develop business risks reduction plans.
Identify performance bottlenecks by observing stability patterns and utilizing system diagnostic tools, and drive necessary enhancement efforts.
Identify manual touch point activities and define target plan to develop auto-recoverability.
Analyze existing monitoring systems to identify opportunities to optimize alerting efficiencies.
Enhance systems compatibility and information flow within organization.
Coordinate installations and upgrade of computer programs and systems.
Use object-oriented programming languages and client server applications in applications development processes.

Benefits

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
For additional information regarding Citi employee benefits, please visit citibenefits.com.
Available offerings may vary by jurisdiction, job level, and date of hire.

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