Senior Application Support Engineer

Envestnet•Berwyn, IL

62d•Hybrid

About The Position

Envestnet is seeking a Senior Application Support Engineer to join our technology team. This is a hybrid role, with in-office work required at our Berwyn office location. Envestnet is transforming the way financial advice is delivered through its connected technology, advanced insights, and asset management solutions - backed by industry-leading service and support. Since 1999, Envestnet has served the wealth management industry and today supports trillions in platform assets, serving over a hundred thousand financial advisors. The vast majority of the nation's leading banks, the largest wealth management and brokerage firms, and over 500 of the largest RIAs rely on Envestnet's wealth management platform and solutions to drive business growth, boost productivity, and deliver better financial outcomes for their clients. Envestnet's Strategy: Deliver the industry-leading wealth management platform, powered by advanced data and insights Leverage our scale and efficiencies to serve our clients' needs comprehensively Enable financial advisors to deliver more holistic advice - reflecting a more complete view of their clients' financial lives, and in a more connected environment For more information, please visit www.envestnet.com. Job Summary: Application Engineering Support (AES) is responsible for a range of critical tasks aimed at ensuring smooth and efficient functioning and high availability of Envestnet's Wealth Management Platform, which encompasses modules such as accounting, model management, trading, billing, financial planning, performance computations, investment research, and reporting. The AES team acts as a crucial bridge between Customer Service, Infrastructure Operations, Operations, and the Development teams, providing valuable feedback and insights to continuously improve platform reliability, functionality, and overall performance. The team is also responsible for problem management and service requests with strong emphasize on meeting Service Level Agreements and collaborating with developers to report and track software bugs. The current role is primarily geared towards critical trading feature along with handling the CRM component of the wealth platform.

Requirements

Bachelor's degree in computer science or related fields or relevant work experience.
5+ years of overall experience in developing or supporting applications.
5+ years of experience development/support experience in Java and .NET in a cloud Environment.
2+ years of experience in investment management and securities trading services or related industries.
Experience working in Jira, Confluence, Splunk, and New Relic or other APM tools.
Cloud certifications and understanding of AI to augment and manage daily support activities.

Nice To Haves

2+ years of experience in developing SQL Queries and data analysis is preferred.
2+ years of experience working in private or public cloud is preferred.
Track record on automation experience is helpful to have.

Responsibilities

Provide hands on support and monitoring on Envestnet Wealth Application issues primarily in the Cloud environment.
Run the application in debug mode to recreate complex issues and decode underlying business logic.
Continually evaluate our mission-critical wealth management SaaS application with an emphasis on stability and performance.
Design and develop tightly integrated custom monitoring solutions for the Wealth Management platform using New relic.
Document troubleshooting and problem resolution steps in Confluence.
Develop strong, trust-based relationships with critical internal teams and manage production support escalations.
Participate in on call rotation, including some weekend support and hand-off of issues between onsite and offshore.
Adherence to and application of Envestnet legal, compliance, risk, business continuity and administrative policy within the role and department(s) including the timely completion of training & awareness, affirmations and testing as requested.
As part of the responsibilities for this role, you will understand and readily support Envestnet's established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk

Benefits

Be a member of an innovative and industry leading financial technology and solutions company
Competitive Compensation/Total Reward Packages that include:
Health Benefits (Health/Dental/Vision)
Paid Time Off (PTO) & Volunteer Time Off (VTO)
401K - Company Match
Annual Bonus Incentives
Parental Stipend
Tuition Reimbursement
Student Debt Program
Charitable Match
Wellness Program