Fiserv-posted 4 days ago
Full-time • Mid Level
Onsite • Omaha, NJ
5,001-10,000 employees

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Application Support Engineer About your Role: In this role, you will help build the technology responsible for our core services with a focus in the AWS (Amazon Web Services) Cloud eco-system. Your work will influence the success of companies across the world. Members of our Technology team are experts in the field, working to evaluate and improve today’s systems while building tomorrow’s. Additionally, you will use analytical and troubleshooting skills to provide project participation, support continuity, and rotating on-call escalation. You will also lead detection and troubleshooting of issues that affect delivery of services for industry leading Digital Consumer Experience products. Teamwork and creativity are essential to this role. As a go-to point of escalation you will be challenged with resolving card holder impacting issues in a fast-paced environment.

  • Provide hands-on support for existing environments to include performance of the following related tasks: software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments
  • Responsible for managing and upgrading Amazon EKS clusters
  • Implement tools and automation for build, configuration management, continuous integration (CI), deployment, and application monitoring
  • Automate and evolve infrastructure, deployment strategies and testing to support a quick turnaround of deployments
  • Maintain Infrastructure as Code (IaC) responsible for provisioning, configuring, and scaling infrastructure in cloud environments
  • Work closely with Engineering to ensure all relevant KPI’s are implemented within the monitoring framework.
  • Participate in all Production Support activities during incidents and outages.
  • Resolving all technical issues within lower and upper environments and making recommendation for performance and capacity improvements
  • Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure
  • Experience with tech stack in AWS: o Elastic Kubernetes / ElastiCache / KMS / EC2 / AutoScaling / Load Balancers o Networking: VPC / Subnets / Route Tables / Security Groups / Flow Logs o Database: SQL / RDS / Dynamo / PostgreSQL o Other: IAM / S3 / CloudWatch / CloudFront / Pulsar / Elasticsearch
  • Experience with Infrastructure as Code tools such as Terraform or AWS CloudFormation
  • Able to work effectively, both independently and as a member of a cross-functional team in an on-call rotation environment
  • Bachelor’s degree required; relevant, equivalent work experience may be substituted for degree requirement
  • You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role
  • Containerization technologies: Docker or Podman
  • Continuous Integration / Continuous Delivery tools: AWS CodePipeline, Azure DevOps | Web Servers: Nginx or Apache configurations and reverse proxies
  • Linux system administration: ability to manage and troubleshoot Linux systems and services, bash scripting | Networking: solid understanding of routing and networking concepts
  • Experience working in an Agile development environment
  • Collaboration platforms such as JIRA, Confluence, Wiki, ServiceNow
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