Senior Analyst, Revenue Operations

PatientNow

1d

About The Position

Our ideal team member is driven to build and learn across the full Client lifecycle (i.e., lead to pipeline
to onboarding to post-sale) and in doing so, you will be responsible for creatively utilizing analytics,
automation and AI to drive revenue impact and culture change. You’ll see the business from many
lenses, you’ll build revenue systems and you’ll have a wealth of great humans to learn from, however,
you MUST be able to ruthlessly prioritize and develop a deep understanding of what will drive the
highest impact against our goals. Proactivity and thoughtful collaboration will be rewarded as you will
seek to move fast, but with proper context. Finally, you will be highly action oriented, but you’ll seek to
inform that action with a lens on best practices relevant to PatientNow – from both internal and
external market sources.

Our ideal team member is naturally curious, seeks to learn from others and seeks out highly relevant
best practices; genuine humility is a must and a willingness to support colleagues across functions as
we all collaboratively work to develop and test hypotheses. Finally, our ideal team member is quick
and nimble when gathering information to inform recommendations and decisions – they’re thorough
and organized without seeking perfection and without allowing us to “spin our wheels” before moving
ahead with key decisions and/or initiatives.

Requirements

• Minimum of 3 years revenue operations or 5 years in direct Sales operations and/or Customer Success roles at a SaaS company, preferably a company either (a) focused on providing solutions to small businesses and/or (b) with less than $100m in company revenue
• Proven track record of increasing acquisition funnel effectiveness & productivity via expertise working with top of funnel marketing data (i.e., leads, lead sources, campaign/event ROI, conversion rates)
• Proven track record of improving expansion productivity and reducing Customer churn via expertise working with Customer usage and adoption data
• Experience turning data into insights and utilizing those insights to tell compelling stories, drive decision making and drive behavior change – proven track record of successful adoption of recommendations
• Proven track record of enhancing GTM strategies & processes, driving adoption and managing change with functional leaders across the Customer lifecycle
• Experience contributing to an impact focused roadmap of systems enhancements in line with GTM strategies and supported by data driven insights
• Minimum of 4 years experience with core operational components of a go-to-market organization such as forecasting, reporting & analytics, quota setting, productivity insights, Customer retention / churn
• Deep expertise in GTM (and supporting) systems such as Salesforce, Outreach, call recording platforms, product databases and Excel / G-sheets

Responsibilities

• Architect and own the most impactful KPIs & insights associated with each stage of the Customer lifecycle across a diverse product suite and multiple Customer segments
• Support &/or lead operating cadences with leaders across Sales, Marketing & Customer Success to increase transparency & confidence in the GTM tactics we allocate resources to
• Drive a roadmap of analytics, process and systems requirements with the primary goal of significantly, positively impacting PatientNow growth & profitabiliy
• Design and improve efficiency of core operational aspects of how we “run the business” including deal desk workflows, quota design & productivity modeling
• Drive greater adoption of AI and automation across the Customer lifecycle where they can be most impactful (i.e., funnel speed & productivity, Sales enablement, cross-functional hand-offs, competitive insights )
• Contribute to strategic revenue and capacity planning via delivery of trusted analytics, scenario modeling and coordination with cross-functional teams
• Drive adoption and support change management as you, the Revenue Operations team and company leadership launch new GTM strategies, build & enhance core components of our revenue system

Benefits

• Work at the intersection of innovation and impact, helping real-world practices grow and thrive in a rapidly expanding market
• Collaborate with a talented, curious team that values experimentation, learning, and customer empathy
• Be empowered to lead with autonomy while supported by strong leadership and product discipline
• Help modernize aesthetics software in an industry that’s ripe for transformation through innovative, AI-native technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees