Revenue Operations Senior Analyst

Khan Academy • Mountain View, CA

9d • Remote

About The Position

Khan Academy is looking for a motivated and detail-oriented Revenue Operations Specialist to join our Finance Team with big aspirations to deliver exceptional service to our organization and stakeholders. The Revenue Operations Specialist will be responsible for overseeing the sales to payment process for our customers and ensuring the accuracy of incoming payments and accounts receivable from our district customers and donors.

Requirements

• More than 3 years of experience in managing the revenue data and Accounts Receivable
• Working knowledge of Excel functions and an ability to process large data sets in Excel
• Working experience in CRM, more than three years of working experience in overseeing the activities of multiple payment processors
• A roll-up-your-sleeves mindset as part of a small and mighty Finance Team
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
• Strong interpersonal and communication skills (both verbal and written)
• High level of ethics, integrity, transparency, and trustworthiness
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of others, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization

Nice To Haves

• Commute to our Mountain View office once a week
• More than 3 years of experience in managing the nonprofit revenue data
• Working experience in CRM (Salesforce), ERP (Sage Intacct), and various payment processors ( Stripe, PayPal, and GoFundMe Classy)

Responsibilities

• Partner with the Sales and Philanthropy teams to create, update, and manage customer invoices.
• Manage customer collections and serve as the primary point of contact for billing and payment inquiries.
• Collect, review, and record transaction-level cash activity from multiple sources, including bank accounts, Stripe, PayPal, and donation platforms, and post activity in the accounting system.
• Prepare and record cash-related accruals for processed transactions that have not yet been deposited.
• Maintain alignment between the CRM (Salesforce), accounting system (Intacct), and bank activity, and collaborate with the Sales and Philanthropy Teams to resolve discrepancies.
• Monitor payment processors and investigate and resolve processing, settlement, or reconciliation issues.
• Manage month-end close activities related to cash receipts and accounts receivable, including reconciliation to bank statements and CRM data.
• Prepare cash and receivables reports and audit support schedules (PBCs).
• Contribute to process documentation, cross-team support, and ad hoc finance projects as needed.

Benefits

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority
• 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed