Senior Analyst, Project Manager

CVS Health

3d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Position plays a critical role in optimizing operational efficiency and supporting strategic initiatives across the Call Center and Business Support teams at AHH. Key responsibilities including analyzing queue performance and staffing metrics to ensure service level targets are met, managing onboarding and administrative processes for contingent workers, and collaborating with internal stakeholders to drive priority projects to completion. The analyst will also support financial operations through invoice tracking and coding validation, contributing to accurate and timely billing processes. This role requires a detail-oriented, proactive professional with excellent communication skills, a collaborative mindset, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

• Minimum of 5-6 years Call Center management experience specific to queue and administrative oversight.
• Prioritization and organizational skills must be strong in order to manage assigned, time sensitive requests.
• High professionalism to interact with clients, internal departments, and vendors.
• Responsiveness to inquiries within established turnaround times.
• College degree or High School diploma/GED and equivalent work experience.

Nice To Haves

• Bachelor’s Degree in business/health administration preferred.
• 2-3 project management background.
• Medical billing and coding certification.

Responsibilities

• analyzing queue performance and staffing metrics to ensure service level targets are met
• managing onboarding and administrative processes for contingent workers
• collaborating with internal stakeholders to drive priority projects to completion
• support financial operations through invoice tracking and coding validation, contributing to accurate and timely billing processes

Benefits

• comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees