Senior Analyst, GTM Business Capabilities

Zscaler

8h•Remote

About The Position

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. We are looking for a Senior Analyst to join our Go-to-Market (GTM) Business Capabilities team. This is a remote role reporting to the Senior Director of GTM Business Capabilities. The Senior Analyst plays a critical role in shaping, operationalizing, and continuously improving the systems, processes, and capabilities that power our global GTM organization. This role sits at the intersection of business operations, Sales, IT, data, and change management - ensuring that enhancements and enterprise projects are aligned, delivered efficiently, and adopted successfully across the field. You’ll partner closely with Business Process Owners (BPOs), IT leaders, program managers and GTM leadership to drive clarity, consistency, and operational excellence across the GTM motions.

Requirements

5+ years in GTM Operations, Business Systems, Sales Operations, Process/Program Management, or similar roles in a SaaS or high-growth environment
Strong understanding of enterprise GTM motions and experience with Salesforce, CPQ, workflow tools, and process mapping methodologies
Exceptional communication and stakeholder management skills with the ability to explain complex systems and processes clearly
Strong analytical abilities with experience building dashboards and interpreting operational data to drive decisions
Highly organized and proactive professional able to manage multiple initiatives with tight timelines in an environment of change

Nice To Haves

Background in change management, enablement, or creating structured SOPs and process documentation
Familiarity with GTM systems such as Salesforce CPQ, ERPs, Asana, Tableau, and Slack
Exposure to SaaS Quoting and Provisioning processes or project management frameworks like Agile and Scrum

Responsibilities

Ensure all GTM roadmaps, timelines, dependencies, and release plans remain aligned with IT, Program Management, and Change Delivery teams
Support BPOs and business stakeholders in documenting end-to-end processes, identifying efficiency opportunities, and ensuring business policies are defined and signed off by executive sponsors
Define, track, and report on success metrics, adoption measures, and field impact for all releases and changes
Partner with Change Management teams to ensure readiness, clarity, and consistency across releases while creating structured documentation to enable field users
Lead UAT planning and execution for GTM system changes and enhancements while partnering with IT BSAs and functional leaders to ensure alignment across systems and policies