Senior Analyst - GPO Audit & Contracts Engagement

Cencora, Inc.•Conshohocken, PA

42d

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Under the general direction of the Contracts & Chargebacks Supervisor, the Contract & Chargebacks Senior Analyst is responsible for managing the contract management database system and the timely / accurate reconciliation of Supplier chargeback submissions. This role's responsibilities consist of managing the Chargeback Accounts Receivable portfolio for suppliers, reconciling chargebacks, utilizing dashboards for data comparison, and maintaining frequent contact with customers and suppliers to address payment issues. Additionally, this role is responsible for ensuring the contract management database system remains up to date with current contract pricing and membership information.

Requirements

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program
normally requires a minimum of three (3) to five (5) years of related experience.
Proficient in Microsoft Word, Excel, and Power BI
Strong written and verbal communication skills
Excellent interpersonal skills
Strong customer service orientation and focus
Excellent organizational skills with a keen attention to detail
Self-motivated, goal-oriented and capable of thriving in a fast-paced environment
Strong analytical skills; ability to analyze data/situations
Ability to perform tasks with a high degree of accuracy; thorough and organized
Able to professionally support management decisions and accurately follow through on directives
Able to make sound judgments and initiatives and communicate them effectively
Ability to assimilate and summarize information in an appropriate context
Commercial acumen, as well as the ability and willingness to be hands-on
Experience collaborating with multi-disciplinary, diverse, and dynamic team(s) with varying levels of responsibility
Resourceful in pursuing or recommending new ideas and/or procedures

Nice To Haves

Prior experience in SAP is desirable

Responsibilities

Responsible for timely updates of all contract pricing and membership information into the contract management database system.
Maintain exception reports that analyze pricing and membership information.
Reconcile and coordinate invoice correction requests received from all segments with a high level of accuracy and importance based on determined service level agreements.
Communicate effectively with suppliers / customers / external partners to resolve inquiries in a timely manner.
Maintain assigned supplier contract documentation files.
Validate daily/weekly/monthly/quarterly contract maintenance reports and make appropriate contract management database system changes.
Analyze variance contracts returned by Supplier.
Receive, identify, and resolve discrepancies associated with assigned supplier / customer contract issues.
Reconcile chargebacks in accordance with approved guidelines.
Perform in-depth analysis of variance lines returned by Supplier.
Manage the Chargeback Accounts Receivable portfolio for suppliers.
Responsible for the timely collection of monies due from Supplier and the aging goals as planned by senior management; must minimize the write-off dollars
Conduct root cause analysis on recurring chargeback or contract discrepancies to reduce future issues
Collaborate with IT and system stakeholders to improve functionality of contract and chargeback tools
Monitor issue resolution timelines and escalate unresolved items per service level targets
Develop and deliver operational performance reports beyond chargebacks to support strategic decisions
Contribute to future-state planning and documentation for evolving contract and chargeback processes
Intercept, investigate, and resolve escalated requests timely and coordinate effectively.
Must be willing to work overtime hours, as needed, to meet departmental objectives.
Deliver and analyze reports in detail for management review.
Act as point of contact for large financial customer related issues for analysis.
Partner with various teams to identify and resolve pricing and invoicing errors accurately and timely.
Communicate across workstreams.
Discuss observations during interactions with team supervisor.
Assist and support department managers in preparing for meetings.
Maintain and promote positive and professional working relationships with analysts and management.
Comply with all appropriate policies, procedures, and regulations.
Other duties as assigned.

Benefits

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

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