Senior Analyst, Financial Operations

CVS Health

2d • Hybrid

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The PBM Client Billing Financial Analyst role requires an ambitious, motivated, and eager individual, looking to work for an industry leading, Fortune 4 company. The position is a part of our Financial Operations department within the Client Billing Team. The individual will be working with a dynamic and skilled group, which manages the revenue-cycle operations for CVS Health’s Caremark business. The Financial Analyst will play an instrumental role in the success of our Client Billing team, as we help people on their path to better health. This role is a hybrid between operational ticket queue management via SalesForce Case work and Client specific task management. This will require significant time management, and the ability to flex work hours due to the client’s invoice and report cadence. Some of the client tasks will require occasional weekend hours and extended hours on any given day to ensure client tasks are completed in accordance with any applicable SLA tied to the task. The Financial Analyst will work with internal partners to document, review, and resolve cycle processing errors. This will include monitoring their own client tasks and supporting the larger PBM Billing Cycle through project work, cycle issue resolution, and other larger initiatives. They will be the first line of support for any issues that may arise for their own tasks and case work and will also work closely with our internal Billing Production Advisors and Finance IT to support, review, and improve our revenue cycle processes. The role does require interfacing with multiple business units, occasionally attending and or conducting conference calls, and establishing good rapport with all internal and external partners. The candidate should have experience creating work instruction documentation. They need to demonstrate the ability to identify, initiate, and follow through on issues to support projects which align with enterprise objectives. They must also be able to identify process inefficiencies and provide recommendation to management on how to resolve. The individual needs a proven record of working within cross-functional teams which work to identify and resolve issues which have a broad organization impact.

Requirements

• 3+ years of experience in a fast paced, high volume, dynamic revenue cycle work environment.
• Experience working in Microsoft Excel.

Nice To Haves

• Experience in PBM revenue cycle environment
• Experience creating, reviewing, and approving project documents, reporting, work instructions
• Experience with SAP and SAP HANA, Access, and SAS is a plus
• Self-starter, goal- oriented, ability to manage multiple assignments with strict deadlines.
• Intermediate to expert level in Microsoft Excel, with experience using functions such as PivotTables, V-Lookup, Filters, Macros, etc.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees