Senior Analyst, Employee Bereavement (Remote)

RTX • Richardson, TX

5d • Remote

About The Position

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join the RTX Corporate team:
Senior Analyst, Employee Bereavement
RTX People Services organization is seeking a benefit operations professional to support and partner with the Total Rewards Community of Expertise (COE) on RTX benefit programs, policies, and processes.

Requirements

• Bachelor’s Degree (or equivalent experience) in Human Resources, Business Administration, or a related field.
• Minimum two years’ professional experience required in HR, benefits, case management, or employee support roles involving bereavement, leave administration, or post-death benefits processing.

Nice To Haves

• Experience managing cross-functional projects, programs, or processes
• Ability to balance empathy and compassion with sound judgment, policy adherence, and timely case resolution.
• Experience demonstrating working knowledge of employee benefits or applicable laws in an HR transformational environment.
• Strong presentation and interpersonal communication skills (consulting and influencing), including ability to communicate effectively and tactfully with all levels of employees and managers (customer service skills).
• Strong technical and analytical skills, problem solving, and issue resolution skills along with strong attention to detail.
• Ability to drive change and challenge status quo; strong drive to improve and automate processes to achieve best possible customer experience.
• Professional benefits, project management, and/or Six Sigma certification(s) or accreditations.
• Excellent Excel skills, including pivot tables and charts; macros a plus.

Responsibilities

• Manage bereavement-related cases within the case management system, maintaining confidentiality, accuracy, and compliance with policy and regulatory requirements.
• Partner with vendors and internal teams to resolve complex bereavement-related issues and prevent delays in payouts or benefits continuation.
• Serve as the primary point of contact for employee bereavement cases, providing sensitive guidance to families, managers, and HR stakeholders.
• Serve as a liaison between internal stakeholders and benefits vendor to ensure seamless processing of final pay, survivor payments, and post-death benefits administration.
• Identify opportunities to improve bereavement processes, documentation, and communications to enhance the overall employee and family experience.
• Provide superior customer service, with accurate and timely resolution, to internal and external customers.
• Ability to collaborate across the HR operating model and bring forward new ideas for future program offerings, for process improvement, or for policy changes needed to improve employee experience.
• Drives process improvement by refining processes and procedures to align across business units, Corporate, and Total Rewards COE’s.
• Understand customer feedback and partner with COE’s, cross-functional teams, and vendor to simplify and automate existing processes.
• Influences others regarding policies, practices, and compliance.

Benefits

• Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
• Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees