Senior Analyst - Control Management Issues, Events & Remediation

American Express•New York, NY

6d•$78,000 - $124,750•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Here in Credit & Fraud Risk, our role at American Express is to drive prudent business growth while living out the high standards of our service heritage. This means proactively increasing borrowing capacity where we can. It means integrating our technical systems, so we speak with one voice across interactions. It means providing expertise for new product launches. And when we give customers bad news, it means offering options and avenues of appeal, so we move beyond one episode to win their future business. Purposeful, ambitious, insatiable, analytical, collaborative and courageous are the hallmarks of our Credit and Fraud Risk colleagues. The objective of the Credit & Fraud Risk Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning. Credit & Fraud Risk is looking for an Sr. Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Requirements

2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Project management, communication, and interpersonal skills
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.

Nice To Haves

Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following: Scoping, prioritizing, and support remediation of operational issues
Experience investigating and conducting root cause analysis to address repeated operational risk issue types
Facilitating quality assurance on documentation of operational risk issues and events
Recommendation of remediation process for operational risk issues and events
Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
Supporting the BU E2E issue resolution process

Responsibilities

Collaborate on investigation and conduct root cause analysis to address repeated issue types
Perform quality assurance on documentation of certain issue/ORE type, urgency, severity/impact (e.g., impact analysis)
Support portions of the remediation process, these may include: Tracking progress Validating resolution efficacy and Communicating status updates to stakeholders
Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process
Identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
Support portions of the End-to-End (E2E) BU issue resolution process
Perform sample testing of specific issues to ensure resolution is complete and effective
Analyze data to assist in preparation of detailed reports on issue status, trends, and outcomes
Support sharing insights, better practices, themes, etc. across the enterprise

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities