Senior Risk Specialist, Issues & Events Management

Capital One•Richmond, VA

About The Position

Senior Risk Specialist, Issues & Events Management As a Senior Risk Specialist within the Card Risk team, you will engage with a team of risk managers, product owners and business leads in delivering flawlessly executed event and issue management. Each issue or event is a self-contained project; it requires analysis of the underlying breakdown, identification of the right solution and ongoing execution to facilitate closure. Since risk events and issues do not happen sequentially, at any given time you will be concurrently managing multiple open items. You will collaborate with smart and passionate leaders to improve Capital One’s risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card. We are seeking dedicated, disciplined, risk professionals who excel in a team environment. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of Issue and Event management.

Requirements

High School Diploma, GED, military experience or equivalent certification
At least 2 years of Project Management or Process Management experience
At least 1 years of Operations, Financial Services Compliance or Risk Management experience
At least 1 year of experience supporting, partnering and interacting with internal business clients
Demonstrated outstanding communication, relationship building and collaboration across cross-functional teams
Strong problem identification, resolution and analytical abilities
Experience in management of multiple projects concurrently in an autonomous environment
Subject matter expertise in designed Risk Methodologies and corporate risk practices

Nice To Haves

Bachelor’s Degree or Military experience
1 year Risk Event/Issue Manager experience
Certifications in any of the following: Business Process Management (BPM), Project Management Professional (PMP) or Six Sigma

Responsibilities

Guides business customer through Risk Event and/or Issue containment and remediation
Work with internal process owners, analysts, tech, and third parties
Works with the business to analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions
Makes recommendations and provides guidance to the business
Relationship management - coordinates, influences and negotiates - ensures timelines are met and remediation projects move forward
Helps drive investigation of root cause and/or problem solving for remediation projects
Coordinates with various teams to ensure timelines are met and remediation projects move forward
Maintains all artifacts, evidence and entries into the system of record
Training and development of others, as necessary
Uses judgment to escalate situations to leadership in a timely manner
Driving process improvements aligned with desired customer outcomes
Providing subject matter expertise on the Issue & Event processes when representing the department in projects and other meetings
Understanding and utilizing all Risk Management tools and systems available
Drafting and delivering presentations using well-reasoned information and cohesive data in a meaningful way
Working collaboratively with direct team and business partners, sharing tools, ideas and expertise