Issues Management Analyst

State Employees' Credit Union • Raleigh, NC

4d • Hybrid

About The Position

The Issues Management Analyst plays a critical role in supporting end-to-end lifecycle of issues across the credit union. This includes issue identification, documentation, analysis, corrective action development, tracking, sustainability assessment, and preparation for validation. The analyst is responsible for executing detailed analytical work, supporting business units through the issue lifecycle, and ensuring documentation meets Issues Management Standards and regulatory expectations. The individual will collaborate with business units, risk partners, IT Risk Administration, Compliance, and Internal Audit Services to help identify risks, analyze the impact of issues, and facilitate timely and effective remediation. This role contributes directly to strengthening the credit union’s operational resilience, enhancing control effectiveness, and promoting a strong risk culture. This position requires strong analytical skills, attention to detail, and the ability to translate complex information into clear, actionable insights. The role is critical to ensuring issues are accurately documented, properly risk-rated, and remediated in a manner that reduces operational risk and enhances compliance with policies, standards, and regulatory expectations.

Requirements

• Bachelor’s degree in business, finance, risk management or related field (or equivalent work experience)
• 1-3 years of relevant experience in risk management, audit, compliance, operational risk management, or related field.
• Strong analytical and critical thinking skills with the ability to evaluate root causes, impacts, and corrective actions.
• Ability to interpret policies, standards, regulations, and control expectations.
• Effective written and verbal communication skills, including the ability to translate complex information into clear, concise documentation.
• Ability to manage multiple tasks, prioritize work, and meet deadlines with minimal supervision.

Nice To Haves

• Experience in a financial institution or regulated industry.
• Knowledge of operational risk, issues management, internal control frameworks, or governance programs.
• Familiarity with root cause analysis techniques and documentation standards.
• Experience supporting remediation, testing, or validation activities.

Responsibilities

• (20%) Issue Identification & Intake: Support intake and documentation of issues by partnering with business units, Audit, risk partners, Compliance and regulatory agencies. Responsibilities include gathering supporting information to validate issue conditions and timelines, helping business units articulate clear issue descriptions, impacts, and risk ratings, and ensuring all documentation meets Issues Management Standards and regulatory expectations.
• (15%) Root Cause Analysis: Assist in conducting and validating root cause analysis using the Five Whys methodology. Responsibilities include analyzing underlying process and control breakdowns contributing to the issue, confirming accuracy and documented causal factors, and supporting development of actionable insights to inform effective corrective actions.
• (15%) Corrective Action Development & Documentation: Support business units in developing and refining corrective action plans, including narratives, bulletized steps, success criteria, and sustainability success criteria. Responsibilities include ensuring corrective action plans align with IM Standards, Internal Control Standards, and regulatory expectations, and providing feedback to improve clarity, completeness, and feasibility.
• (20%) Issue Tracking, Monitoring & Monthly Status Review: Track progress of issues and corrective actions within the system of record, ensuring timely updates and accurate status reporting. Responsibilities include reviewing monthly updates for completeness, accuracy, and alignment with evidence, identifying risks of delay or insufficient progress, and escalating concerns with timeline requirements.
• (10%) Validation Preparation & Evidence Review: Assist in preparing issues for validation by supporting their transition from sustainability and reviewing evidence submitted. Responsibilities include verifying that evidence aligns with required frequencies and minimum sustainability periods and ensuring all supporting artifacts are complete, accurate, and ready for validation.
• (10%) Reporting & Program Analysis: Prepare and contribute to reporting for dashboards, trends, themes, and executive-level updates. Responsibilities include extracting and analyzing system-of-record data, identifying patterns and improvement opportunities, supporting recurring reporting cycles, and ensuring data integrity and clarity across program reporting.
• (10%) Collaboration, Stakeholder Support & Training Engagement: Provide day-to-day guidance to business units on issue documentation, corrective action requirements, and sustainability expectations. Responsibilities include participating in cross-functional meetings to progress issues through their lifecycle, supporting recurring and ad hoc reporting conversations, and assisting in training sessions, workshops, and awareness initiatives to improve documentation quality and program execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees