Senior Analyst, Business Process Solutions
About The Position
Essential Job Functions: Analyze business processes and assist in identifying areas for improvement to enhance customer and client experience. Provide support in process improvement initiatives under the guidance of senior team members. Collect and analyze performance data to evaluate customer and client satisfaction. Collaborate with team members on project tasks to ensure successful execution. Document process changes and improvements for future reference. Communicate process-related insights and recommendations to stakeholders. Learn and apply process optimization methodologies effectively. Stay informed about industry trends related to customer experience. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Requirements
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role
- Proven experience in business process services and data analysis
- Proficiencies in data manipulation and interpretation
- Experience using SharePoint and Microsoft's Power Platform
- A continuous learner who stays abreast with industry knowledge and technology
Responsibilities
- Analyze business processes and assist in identifying areas for improvement to enhance customer and client experience.
- Provide support in process improvement initiatives under the guidance of senior team members.
- Collect and analyze performance data to evaluate customer and client satisfaction.
- Collaborate with team members on project tasks to ensure successful execution.
- Document process changes and improvements for future reference.
- Communicate process-related insights and recommendations to stakeholders.
- Learn and apply process optimization methodologies effectively.
- Stay informed about industry trends related to customer experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
5,001-10,000 employees
