Senior Business Process Operations Analyst
About The Position
The Senior Business Process Operations Analyst will be a key contributor in the Accounts Receivable function, serving as a techno-functional analyst bridging the gap between finance operations and technology to drive process improvements. This role focuses on the strategic optimization of AR processes and workflows and providing expert support to the Collections and Cash Application teams by managing special workstreams and driving progress and accountability across teams. The analyst will leverage a strong blend of technical skills and business acumen to analyze data, troubleshoot system & process issues, identify root causes, and implement corrective actions that streamline and enhance AR processes.
Requirements
- Bachelor's degree in Finance, Accounting, or a related field.
- 5+ years of experience in an Accounts Receivable, Financial Systems, or related techno-functional role.
- Demonstrated techno-functional skills and experience with major ERP systems (e.g., SAP, Oracle) and/or specialized AR automation platforms.
- Proven ability to analyze complex datasets, identify trends, and provide data-driven recommendations.
- Strong analytical, problem-solving, and root cause analysis skills, with meticulous attention to detail.
- Proven ability to strategically influence cross-functional leaders, fostering consensus and alignment on process enhancements to achieve corporate objectives.
- Experience leading process improvement initiatives within a finance or accounting context.
- Proven experience in a data analysis & related tools like Microsoft Excel, Power BI, or Looker.
- Excellent verbal and written communication, with the ability to effectively collaborate with both technical and non-technical stakeholders across the organization.
Responsibilities
- Responsible for system and process optimization by analyzing current AR processes, with a focus on collections and cash application workflows, to identify operational gaps and systemic inefficiencies.
- Translate business needs from the AR team into technical requirements to drive solutions.
- Participate in cross-functional projects to improve AR systems, reporting, and automated workflows.
- Spearhead specific initiatives assigned by management, from the initial discovery and requirements gathering phase through implementation and post-launch support.
- Utilize advanced data analysis skills to monitor AR performance, identify trends, and provide insights to management.
- Provide suggestions that enhance operational reporting to help the collections and cash application teams track key performance indicators (KPIs) and operational metrics.
- Serve as a subject matter expert for AR systems (e.g., ERP modules like SAP or Oracle).
- Act as the point of escalation for complex system and processing issues, perform root cause analysis, and work with IT to implement technical and business process solutions.
- Work closely with the Collections, Cash Application, IT, and other business teams (e.g., Sales, Operations) to ensure system configurations and processes meet business requirements.
- Champion a culture of continuous improvement within the AR department by identifying and proposing enhancements that increase automation, refine policies, and improve overall team efficiency.
- Develop training materials and provide guidance and support to AR team members on new systems, processes, and tools to improve their daily activities.
- Ability to define new policies & procedures.
- Ability to drive & manage daily operations.
Benefits
- U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
